Lexus of London - Service Centre

I receive very good care from Peter on my last visit to Lexus of London to service my vehicle Lexus of London to service my vehicle More

I brought my vehicle in for a recall. The work was done earlier than expected which was a good surprise. The work was done earlier than expected which was a good surprise. More

Peter took very good care of my car when I bring it in for services. for services. More

Shanna always provides excellent service! She is friendly, knowledgeable and always patient when is comes to helping me pair my phone She is friendly, knowledgeable and always patient when is comes to helping me pair my phone More

I have had a pleasant experience servicing my lexus here for the 1st time. Will come back if needed in future for sure. for the 1st time. Will come back if needed in future for sure. More

Amazing personal service from Shana as always! Friendly and knowledgeable service teams every visit. Always leave satisfied. Friendly and knowledgeable service teams every visit. Always leave satisfied. More

Welcoming staff and efficient service. Welcoming waiting area where you can relax and refresh yourself while you car is being serviced Welcoming waiting area where you can relax and refresh yourself while you car is being serviced More

The overall commitment from the staff exceeded my expectations. Shannon in Service was fabulous, understanding, helpful and kind. Many staff were involved in our situation either on the phone or in expectations. Shannon in Service was fabulous, understanding, helpful and kind. Many staff were involved in our situation either on the phone or in person….. Kim, Peter, Dale. Unbelievable, Romeo (Service Manager) stopped in his tracks and took me aside for at least 15 minutes (impromptu) to show and explain a few important issues to assist me in understanding the hybrid emergency features. I’ve owned dozens of cars, trust me this has never happened anywhere ever. Thanks Romeo!! What I found, when I dealt individually with each one of Lexus of London staff member, in that period of time. I was what mattered right then and there. The Technician (sorry, I don’t know his/her name) had me back on the road very quickly. Thank you so much to all of you for your actual kindness and caring. From the roadside assistance operator. The two ladies that assisted getting my wife’s car going from Newby’s Towing Inc. All were excellent and caring as well. As I was waiting, my main contact salesperson Rick Watson was kind enough to put together a few quotes on a new 2025 Rx500h…. I like the New Line Special Edition…. Rick, I request a sharper pencil or a great eraser!! As Momma isn’t happy with those numbers. lol. More

Very helpful, knowledgeable and efficient. He looked after our issues quickly to our full satisfaction He looked after our issues quickly to our full satisfaction More