Lexus of London - Service Centre

Romeo & Shanna at Lexus of London are beyond exemplary in their field. They ALWAYS take care of my dad, and our family's cars as if they were their own. We are welcomed there with smiles, treated with kindne their field. They ALWAYS take care of my dad, and our family's cars as if they were their own. We are welcomed there with smiles, treated with kindness and their transparency, effectiveness and honesty come second to none. Anyone in the car business needs to take a note from these people and this dealership, this is how to do business. Thank you Romeo & Shanna for absolutely everything. More

Thanks, Heather Broderick, for your quick and helpful way of checking me out for service appt of checking me out for service appt More

Romeo is a great Service Manager and my go to person when I need help. I've known Romeo for over ten years and I can truly say he is the backbone of the Lexus Dealership. I need help. I've known Romeo for over ten years and I can truly say he is the backbone of the Lexus Dealership. More

Service team is excellent, Heather Broderick really looked after me during my appointment and reviewed any issues before proceeding looked after me during my appointment and reviewed any issues before proceeding More

Very accommodating dealership. Employees are polite and knowledgeable. Only drawback is location. It's a bit distant fron city Centre & London bus service isn't particularly good Employees are polite and knowledgeable. Only drawback is location. It's a bit distant fron city Centre & London bus service isn't particularly good in this area. I miss the coffee shops offered by Toronto dealers. More

This is an average dealership at best. My wife and I purchased a 2020 RX350 in March of 2023. The salesman was great until after the purchase was concluded. I had a couple of questions My wife and I purchased a 2020 RX350 in March of 2023. The salesman was great until after the purchase was concluded. I had a couple of questions about an aftermarket theft deterrent and paint finish concern. The theft deterrent was something he spoke of during the sales process and was done at the dealership. Emails and phones were not returned so I stopped in the dealership to speak with him directly. He took pictures of the finish and told me he'd discuss it with the service manager but nothing ever happened. Flash forward to November 2023. The first oil change was scheduled for a Monday morning. I called on the Thursday morning prior to my appointment to see if I could reschedule. They were busy so I was invited to visit the website to schedule my service visit. I visited the service webpage and it doesn't have any selection for an oil change, just more expensive service items. I called back and left a message asking if a service advisor could call back to discuss my request. There is an option of the phone mail system for a service advisor call back. No call ever came. Two different departments, same indifference. They are the only Lexus dealership in London so they don't have to try very hard. More

Shanna McQuarrie was such a joy to work with. She booked my necessary appointments around my hectic schedule. At the time of service, she explained everything carefully, provided necessary update She booked my necessary appointments around my hectic schedule. At the time of service, she explained everything carefully, provided necessary updates, and made sure my service was completed in a timely fashion. Genuinely look forward to coming back solely because of her. More

Great and quick service! Heather was so helpful and kind. Will continue to go back! Heather was so helpful and kind. Will continue to go back! More

Shanna is Outstanding! She is very approachable and detailed in letting me know the overall service process and what to expect. This is my first time at Lexus since purch She is very approachable and detailed in letting me know the overall service process and what to expect. This is my first time at Lexus since purchasing my new vehicle - I was impressed. Thank you Shanna for making the overall experience so positive! More

Good morning Lisa Hope you had an enjoyable weekend. I just wanted to write a short note to thank you and Romeo and the other Lexus people we ran into last Thursday. I have owned many new cars over I just wanted to write a short note to thank you and Romeo and the other Lexus people we ran into last Thursday. I have owned many new cars over the years. Usually, in fact 98% of the time, after the dealership gets the money, the purchaser is made to feel less than welcome or important. I am so happy to say that this was not the case at all when we visited Lexus London. You were so friendly and helpful and Romeo was great. I think he didn’t even roll his eyes at the ‘ID-10-T’ error on how to remote start my car!! Thank you to you and to Lexus of London. I made the right choice! More