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Lexus of London
London, ON
4,082 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,082 reviews
April 28, 2023
This is the second time I have had the pleasure of dealing with this dealership. The sales & service is absolutely 100%. Every employee I have come in contact with is very professional, & show courtes dealing with this dealership. The sales & service is absolutely 100%. Every employee I have come in contact with is very professional, & show courtesy. They honestly go out of their way making it a pleasure to do business with. Fantastic company. More
by Bob
April 27, 2023
The service team is exceptional. I felt that each member made me feel welcome. Karen and Shanna made the transaction easy and quick. Thanks to the service team that safely got my car I felt that each member made me feel welcome. Karen and Shanna made the transaction easy and quick. Thanks to the service team that safely got my car on the road again. More
by careybomb
April 27, 2023
Service department is excellent and focused on the customer. The work was done on time without any surprises. customer. The work was done on time without any surprises. More
by New owner
April 27, 2023
They were very caring and considerate of my circumstances and communication was good throughout the entire process! and communication was good throughout the entire process! More
by tamara.kwan223
April 27, 2023
Today I want lo leave a well deserved review. This dealership deserves 6 stars if it was possible. I picked up my new car today. It was the most pleasant experience in awhile… I am in the service This dealership deserves 6 stars if it was possible. I picked up my new car today. It was the most pleasant experience in awhile… I am in the service industry and know how difficult it is to impress the customers. This dealership did just that : impressed me. Professional staff, accommodating, knowledgeable and just plain personable. They could not have done anymore to help and make the whole transaction and explanation flawless. At the end the manager came to put the final cherry on the cake and congratulated me for my new purchase. Today was a sublime experience. Thank you. More
by sergio6933@hotmail.com
April 26, 2023
Jillian was great. She answered all my questions and was very helpful. It was my first time buying a car so I asked a lot of questions and she was very patient with me She answered all my questions and was very helpful. It was my first time buying a car so I asked a lot of questions and she was very patient with me which I appreciated. 10/10 recommend! More
by Kate A
Employees Worked With
April 26, 2023
They are very trusting and genuine towards to their customer. Very professional and accommodating too. customer. Very professional and accommodating too. More
by Ivy
April 26, 2023
Great experience,Being in sales myself since 1995, I can tell a good one.Jillian is definitely a keeper!!!Made the whole process extremely pleasant.Even though the vehicle purchase was an Acura not a Lexus, tell a good one.Jillian is definitely a keeper!!!Made the whole process extremely pleasant.Even though the vehicle purchase was an Acura not a Lexus,she had great knowledge of the vehicle.Future Sales Mgr in the making!!!! More
by ajohnson
Employees Worked With
April 26, 2023
Larry is the best salesman. Helped me to find the best car for my family. Fantasticexperience with the dealer. Helped me to find the best car for my family. Fantasticexperience with the dealer. More
by xiaopingguo1976
April 24, 2023
Called and Shanna answer from the service desk she was able to fit me in. Shanna was professional and friendly and was able to diagnose my issue quickly. Direct interaction was good as well. She was fast able to fit me in. Shanna was professional and friendly and was able to diagnose my issue quickly. Direct interaction was good as well. She was fast and responsive. Thank you. More
by ehtesham44
Employees Worked With
