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Lexus of London
London, ON
3,864 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,864 reviews
December 29, 2022
Already bought 2 cars here. Larry is very professional and help me to get the vehicle. Wonderful experience at the dealership. Larry is very professional and help me to get the vehicle. Wonderful experience at the dealership. More
by km650101
December 29, 2022
We had a great experience with Rick Watson at Lexus of London. He was super helpful and knowledgeable - able to answer all our questions. Thanks again, Rick! London. He was super helpful and knowledgeable - able to answer all our questions. Thanks again, Rick! More
by Jana Rawesome
Employees Worked With
December 28, 2022
Allen is a wonderful sales person. Helped me to get the car I want. Everyone is nice at the dealer. Best experience! Helped me to get the car I want. Everyone is nice at the dealer. Best experience! More
by zhangchenwei.zb
December 28, 2022
I met with Jillian to compare a new UX versus the IS. She made my experience at Lexus of London informative and comfortable. After my test drive I immediately knew I wanted the IS F-Sport. Thank you Jill She made my experience at Lexus of London informative and comfortable. After my test drive I immediately knew I wanted the IS F-Sport. Thank you Jillian for your time and patience. More
by careercrazie
Employees Worked With
December 27, 2022
The dealership is friendly, courteous and appears well managed. I was directed to Jillian, sales rep., who was helpful, informative, and professional throughout. I decided to lease a Cadillac because the managed. I was directed to Jillian, sales rep., who was helpful, informative, and professional throughout. I decided to lease a Cadillac because the interest rate was 4.5% compared to Lexus at about 8%. I would have liked to have completed a deal with Jillian.M.Menear More
by mmenear
Employees Worked With
December 23, 2022
Rick Watson has received numerous accolades over the years, and with these lines we wish to add to that number. Over the course of our two meetings, Rick lived up to his reputation as a consummate profe years, and with these lines we wish to add to that number. Over the course of our two meetings, Rick lived up to his reputation as a consummate professional. We valued the warmth of his character, his ability to listen, as well as his honesty and attention to detail. He made the purchase of our vehicle a remarkably pleasant experience. Elsie and Brian More
by Elsie and Brian
Employees Worked With
December 23, 2022
Great customer service. Pleasant and accommodating people to look after you. Excellent and timely service Pleasant and accommodating people to look after you. Excellent and timely service More
by Barb Pollet
Employees Worked With
December 22, 2022
I had a large screw in my tire causing a leak very close to the tire edge. It was questionable whether it could be fixed directly. The other option was a new tire - which would be more profitable for the to the tire edge. It was questionable whether it could be fixed directly. The other option was a new tire - which would be more profitable for the dealership. They fixed it directly - quickly and efficiently - and also did a great car wash including the floor mats More
by Johnny-How
December 22, 2022
Karen was great. i keep my tires at different pressures than factory specs and that was done properly. Wait time was roughly as stated. Good coffee too i keep my tires at different pressures than factory specs and that was done properly. Wait time was roughly as stated. Good coffee too More
by hergofer
Employees Worked With
December 21, 2022
Every staff member at Lexis of London was very welcoming and helpful throughout my purchase process. and helpful throughout my purchase process. More
by thadwen2
