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Lexus of London
London, ON
3,864 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,864 reviews
January 17, 2023
Wonderful staff. I always receive great service with an initial call before the work on my vehicle begins along with a general cost estimate, which I really apprecia I always receive great service with an initial call before the work on my vehicle begins along with a general cost estimate, which I really appreciate. And a followup call with the details when the service is complete explaining exactly what my vehicle required. I am always quite pleased with Lexus and their staff. More
by caroldobbie
January 16, 2023
Enjoyed working with Rick and the team at Lexus. Process was smooth and they kept me in the loop with every step. Process was smooth and they kept me in the loop with every step. More
by Embee
January 16, 2023
This is my second Lexus purchase from Lexus of London, as always they have provided great service and outstanding care and support! Rick Watson was very helpful with replacing 2020 RX350 with my new 2022 RX always they have provided great service and outstanding care and support! Rick Watson was very helpful with replacing 2020 RX350 with my new 2022 RX350 F-Sport. Thomas Geeves was very understanding and helpful with the vehicle delivery despite the supply chain difficulties. Grateful to the entire Team at Lexus of London for their above and beyond dedication to their guests! Keep up the GREAT work everyone. More
by Ross
January 14, 2023
Larry is very nice and professional. He provided a lot of useful information for me. Thank you very much. He provided a lot of useful information for me. Thank you very much. More
by qiaoyicong
January 13, 2023
Allen is a wonderful sales person. He helped me to get the correct car for me! Best experience! He helped me to get the correct car for me! Best experience! More
by jamesodeyale01
January 13, 2023
Already bought second car with Larry. He’s nice and professional, helped me a lot to get the right vehicle. He’s nice and professional, helped me a lot to get the right vehicle. More
by klopplee97
January 11, 2023
We purchased our 3rd vehicle from Lexus of London. Jack and his team provided a perfect service with absolutely no concerns. Great job. Thank you Jack Alina and John Korn Jack and his team provided a perfect service with absolutely no concerns. Great job. Thank you Jack Alina and John Korn More
by jaakorn
Employees Worked With
January 11, 2023
I had my vehicle in oil change service, Dale was very profession. Is a pleasure to work with him. Lexus of London arranged a service loaner and my vehicle was detailed when I picked it up. An amazing ser profession. Is a pleasure to work with him. Lexus of London arranged a service loaner and my vehicle was detailed when I picked it up. An amazing service experience as always! More
by Richard
January 08, 2023
I had my vehicle in for routine service, Dale was very profession a as always. Lexus of London arranged a service loaner and my vehicle was detailed when I picked it up. An amazing service experience as profession a as always. Lexus of London arranged a service loaner and my vehicle was detailed when I picked it up. An amazing service experience as always! More
by Angelo T
Employees Worked With
