Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,998 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,998 reviews
May 30, 2023
Rick Watson was first class in his dealings with us. He took the time to answer our questions in a comprehensive manner and could not have been more helpful. We would also like to thank Stephanie He took the time to answer our questions in a comprehensive manner and could not have been more helpful. We would also like to thank Stephanie Shearsby and Chris Pinelli for their valued assistance in assisting in the purchase of our vehicle. The entire process of purchasing a vehicle at Lexus was extremely positive and very satisfying. More
by Stan
Employees Worked With
May 29, 2023
Great job in discussing the issues needed for the car and helping the client make informed decisions. Dale is a great guy to chat too! helping the client make informed decisions. Dale is a great guy to chat too! More
by folani
Employees Worked With
May 25, 2023
Excellent service appointment with Shanna, and Mario. Thanks for the shuttle Chris — and good seeing Romeo and Dale as always Thanks for the shuttle Chris — and good seeing Romeo and Dale as always More
by sonnycheng92
May 25, 2023
We just purchased a used vehicle from them and everyone we delt with were fantastic, especially our sales person Lisa Ali! we delt with were fantastic, especially our sales person Lisa Ali! More
by Tom & Diana
May 23, 2023
Friendly people, great service, I've purchased 5 SUVs from them. I'll keep coming back. from them. I'll keep coming back. More
by Sue's Lexus
May 20, 2023
Horrible customer experience. We were greeted, yet when we asked for assistance to view a vehicle that we saw advertising online and were interested in, one of the representatives We were greeted, yet when we asked for assistance to view a vehicle that we saw advertising online and were interested in, one of the representatives told us to wait until one of the customer associates will assist us. We told them that we will be waiting outside, however, nobody showed up, we waited for more than 30 minutes while customer associates were chatting and totally disregarded us. The dealership was empty and nobody cared to engage with potential customers. More
by svyatbelo
Employees Worked With
n/a
May 20, 2023
Staff where very polite and professional. Service and charges were explained as well as upcoming needs over the next year. I am pleased with the service. Service and charges were explained as well as upcoming needs over the next year. I am pleased with the service. More
by evanfparker
Employees Worked With
May 19, 2023
Allen is a great sales person,very talkative and nice to customers. Look forward to cooperate with him again. customers. Look forward to cooperate with him again. More
by 869307020
May 18, 2023
Larry is a good, helpful sales. I bought a car from him. Very good experience. I bought a car from him. Very good experience. More
by leitang73
May 17, 2023
They are Attentive to my needs Provide Prompt service Very Friendly and professional staff Repairs well coordinated service Very Friendly and professional staff Repairs well coordinated More
by Mahms Mohamed
Employees Worked With
