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Lexus of London
London, ON
3,864 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,864 reviews
February 25, 2023
Im a happy customer of Lexus of london, Kevin did a pretty good job with helping me with this purchase. pretty good job with helping me with this purchase. More
by Jishnu
Employees Worked With
February 24, 2023
Everyone is professional and very organized. Very knowledgeable of product and service. Will trust this dealership for vehicle maintenance. Thank you Very knowledgeable of product and service. Will trust this dealership for vehicle maintenance. Thank you More
by Barb
February 23, 2023
Larry provide all the excellent service for me. Professional knowledge about car business and kindly. Professional knowledge about car business and kindly. More
by X. C
February 22, 2023
Great service, felt warmth of personalized service. Thanks for providing service that met my needs. Thanks for providing service that met my needs. More
by faraisong@hotmail.com
Employees Worked With
February 21, 2023
The dealership was lovely and clean. Couldn't ask for a better sales person than Jillian, she was amazing. Couldn't ask for a better sales person than Jillian, she was amazing. More
by burleighbunch
Employees Worked With
February 20, 2023
Truly grateful for Lexus. I wouldn't go to another dealer. I've had the best service with both vehicles I have purchased. Rick Watson has been amazing, best in sales in my opi I wouldn't go to another dealer. I've had the best service with both vehicles I have purchased. Rick Watson has been amazing, best in sales in my opinion!! Thank you Rick! Would buy another Lexus tomorrow from you if I had to. Thank you for answering all my questions. You've made the experience amazing! Best dealership by far! More
by drexseabs
February 17, 2023
Consistently meets and exceed my expectations . Staff is very welcoming and knowledgeable. All in all a very positive experience. Staff is very welcoming and knowledgeable. All in all a very positive experience. More
by Barb
February 17, 2023
Being the first time here for service, the staff were amazing and very accommodating. All my questions were answered and felt very confident my vehicle was well taken care of. amazing and very accommodating. All my questions were answered and felt very confident my vehicle was well taken care of. More
by Cheryl
Employees Worked With
February 16, 2023
Excellent dealership. Jillian Cook at the London location was absolutely amazing; she went way beyond expectations to find us the right vehicle we wanted. She put tremen Jillian Cook at the London location was absolutely amazing; she went way beyond expectations to find us the right vehicle we wanted. She put tremendous amount of time and effort to search for months and we are very appreciative for it. The dealership is very friendly, feels like a warm environment. Everyone is nice and helpful. Delivery day was easy and well organized. Thank you everyone who made this happen! More
by sylviakrecsko
February 15, 2023
Dale Craig did an excellent job again in helping me get the issues in my 2022 Lexus RX 350 resolved. He updated me occasionally what my vehicle repair status is, and was quite honest in his dealings with m the issues in my 2022 Lexus RX 350 resolved. He updated me occasionally what my vehicle repair status is, and was quite honest in his dealings with me. I’ll see you in my next appointment in two weeks, Dale. Anyone who wants to get an excellent service advisor at Lexus of London talk to Dale, and he is able to help you in getting your vehicle repaired promptly hands-down More
by Rebunag
