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Lexus of London
London, ON
3,864 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,864 reviews
April 26, 2023
Great experience,Being in sales myself since 1995, I can tell a good one.Jillian is definitely a keeper!!!Made the whole process extremely pleasant.Even though the vehicle purchase was an Acura not a Lexus, tell a good one.Jillian is definitely a keeper!!!Made the whole process extremely pleasant.Even though the vehicle purchase was an Acura not a Lexus,she had great knowledge of the vehicle.Future Sales Mgr in the making!!!! More
by ajohnson
Employees Worked With
April 24, 2023
Called and Shanna answer from the service desk she was able to fit me in. Shanna was professional and friendly and was able to diagnose my issue quickly. Direct interaction was good as well. She was fast able to fit me in. Shanna was professional and friendly and was able to diagnose my issue quickly. Direct interaction was good as well. She was fast and responsive. Thank you. More
by ehtesham44
Employees Worked With
April 24, 2023
I was very impressed with Lexus of London. Rick Watson spent hours with me insuring I got the right car. Being a single older woman buying her first used car can be overwhelming! Rick certainl Rick Watson spent hours with me insuring I got the right car. Being a single older woman buying her first used car can be overwhelming! Rick certainly put me at ease and I left confident I bought the right car. I actually got the ‘brush off’ at Lexus in Kitchener, who I have bought from previously. My experience in London was exemplary. More
by Nhart137
Employees Worked With
April 23, 2023
Absolutely! Here's an example: Dear Shanna McQuarrie 9Sevice Advisor) I wanted to take a moment to express my sincere gratitude for the amazing service you Here's an example: Dear Shanna McQuarrie 9Sevice Advisor) I wanted to take a moment to express my sincere gratitude for the amazing service you provided. Your attention to detail, timely responses, and willingness to go above and beyond were truly exceptional. Thank you for making my experience so positive and memorable. Best regards, Greg Collins More
by Greg C.
April 21, 2023
Was very happy with the service that Sue gave us. She was very professional and answered all our questions fully. We are very happy with the vehicle she sold us and will continue to use this dealer She was very professional and answered all our questions fully. We are very happy with the vehicle she sold us and will continue to use this dealership in the future. More
by james
April 21, 2023
Very helpful staff and accommodating. We dealt with Jillian Cook, and she was great at corresponding with us and setting up appointments. She was also very pleasant to deal with. We dealt with Jillian Cook, and she was great at corresponding with us and setting up appointments. She was also very pleasant to deal with. More
by hlm68
April 20, 2023
Shanna is a terrific service advisor! ! Thanks so much for your great explanations of required work on my vehicle. ! Thanks so much for your great explanations of required work on my vehicle. More
by N. Hines
Employees Worked With
April 20, 2023
Kevin Gittens made the purchase of our new car easy as he was in tune with our needs. He was professional and knowledgeable. I would highly reccommend Kevin, he will get the job done. was in tune with our needs. He was professional and knowledgeable. I would highly reccommend Kevin, he will get the job done. More
by Pauline McCusker
Employees Worked With
April 20, 2023
Sue Vincent showed patients as I was waiting to have my trade ins fender bender repaired. She was available when I arrived for my pick up appointment and was friendly and professional. I will recommend her trade ins fender bender repaired. She was available when I arrived for my pick up appointment and was friendly and professional. I will recommend her to friends. More
by pauljnicolai
April 20, 2023
Allen was amazingly knowledgeable guy, he helped me to get my dream vehicle. Amazing experience with him and at this dealer. get my dream vehicle. Amazing experience with him and at this dealer. More
by Zhang fan
