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Lexus of London
London, ON
3,864 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,864 reviews
May 04, 2023
Shanna did a great job in explaining the bill and making me aware of a few other things which I was not aware of. Thanks Shanna, Mike Connell me aware of a few other things which I was not aware of. Thanks Shanna, Mike Connell More
by Mike
Employees Worked With
May 03, 2023
Your dealership is very classy and comfortable. Rick was very knowledgeable and friendly and did a great job explaining everything. He listened to our needs and gave us pretty much all we had asked Rick was very knowledgeable and friendly and did a great job explaining everything. He listened to our needs and gave us pretty much all we had asked for. It was a pleasure dealing with Rick and the others involved in closing the deal. Oh yeah, and we love the vehicle!! More
by brianmoody
May 03, 2023
Had the pleasure of meeting with Sue Vincent to discuss a new vehicle. Sue has passion for the Lexus brand her presentation is very professional. Thank you for a great experience. new vehicle. Sue has passion for the Lexus brand her presentation is very professional. Thank you for a great experience. More
by Cwk
Employees Worked With
May 03, 2023
We have been guests of Lexus of London for almost 20 years. We just purchased our fourth Lexus. We have had nothing but exceptional care and service from the entire team. The vehicles, themselves, hav years. We just purchased our fourth Lexus. We have had nothing but exceptional care and service from the entire team. The vehicles, themselves, have always exceeded our expectations in terms of quality -- we've needed very little more than the regular scheduled maintenance. We have found that L-of-L has gone out of their way to be accommodating when we had special needs whether it was scheduling a service appointment, or delivering one of our vehicles to our home. With our latest purchase, they worked diligently to find us the vehicle we wanted within a very short time delay. We feel valued and respected as customers. More
by Dr Bill
May 03, 2023
Kevin Gittens was extremely helpful and patient with us. He was a pleasure to deal with. He explained everything so well that at the end we made the right decision for our needs He was a pleasure to deal with. He explained everything so well that at the end we made the right decision for our needs More
by tahtagaro
Employees Worked With
May 02, 2023
Allen is a very good salesman, and the service attitude is very good. Carefully answered my questions is very good. Carefully answered my questions More
by d18309359333
May 02, 2023
Larry is a fantastic sales person. He helped me to choose the pre-own vehicle. Excellent experience at this dealership. He helped me to choose the pre-own vehicle. Excellent experience at this dealership. More
by betty.redmaple
May 02, 2023
Lexus of London, Wow! ! Such a pleasant place to purchase a Car and my sales agent Jillian Cook was the most pleasant and patient sale rep I had ever met, nice experience, ! Such a pleasant place to purchase a Car and my sales agent Jillian Cook was the most pleasant and patient sale rep I had ever met, nice experience, I also love the staff diversity. Well done Lexus of London. 2020 RX350L John Douglas More
by jodougla
Employees Worked With
May 01, 2023
We have purchased two vehicles at Lexus of London. We encountered a problem with the first one, but the dealer absolutely made it right. We found them to be accommodative, reliable and honest. We encountered a problem with the first one, but the dealer absolutely made it right. We found them to be accommodative, reliable and honest. More
by bfern223
Employees Worked With
April 30, 2023
Excellent service from start to finish. We worked with Jillian. She was patient and not pushy at all. Very knowledgeable and professional. Had an amazing experience. We worked with Jillian. She was patient and not pushy at all. Very knowledgeable and professional. Had an amazing experience. More
by Tiffany
