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Lexus of London
London, ON
3,867 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,867 reviews
June 30, 2023
Amazing dealership! They took great care of me and my family and can’t say enough about the staff! They took great care of me and my family and can’t say enough about the staff! More
by tremblettcooper
Employees Worked With
June 29, 2023
The Dealership is very beautiful, neat and clean. Staff is very nice & personable. Our Sales Rep. was truly amazing, very professional & customer service oriented. I have enjoyed purchasing my veh Staff is very nice & personable. Our Sales Rep. was truly amazing, very professional & customer service oriented. I have enjoyed purchasing my vehicle here. Will definitely return!!! Thank you for the excellent experience. More
by marywysocky
Employees Worked With
June 28, 2023
Shanna was so accommodating and attentive with the service issue I was having. I have been to other mechanics before owning a Lexus. I often felt uncomfortable. Since the first day of test driving service issue I was having. I have been to other mechanics before owning a Lexus. I often felt uncomfortable. Since the first day of test driving until now, I ONLY service my IS250 here. Shanna made me feel heard, reasonable and did everything she could to explain a difficult to diagnose issue. She respected my time and kept me updated on where things were at. We booked future appointments for upcoming visits and wrapped up smoothly and efficiently. Thank you! More
by LJHS
June 27, 2023
The experience at the Lexus of London dealership was very pleasant. Jillian went above and beyond to make the purchase of the used UX250h, smooth and fast! I will definitely go back and/or recommend it to so pleasant. Jillian went above and beyond to make the purchase of the used UX250h, smooth and fast! I will definitely go back and/or recommend it to someone else! Thank you for everything! More
by carmenciorba
Employees Worked With
June 26, 2023
Jillian was very easy to get a hold of, easy to work with, and nothing was complicated about the experience. Lauren made the close up of the deal super straight forward and the turnaround was one of the with, and nothing was complicated about the experience. Lauren made the close up of the deal super straight forward and the turnaround was one of the quickest I’ve experienced. More
by Laura Ries
June 25, 2023
Excellent friendly service upon arriving at Lexus of London Kevin was very professional & knowledgable and went above and beyond to show our vehicle and answer our questions. London Kevin was very professional & knowledgable and went above and beyond to show our vehicle and answer our questions. More
by Mary
June 23, 2023
Shanna Mcquarrie is an incredible asset to the service team .. honest, helpful, efficient and professional!! team .. honest, helpful, efficient and professional!! More
by TCS
Employees Worked With
June 23, 2023
Came pick up the car from Larry, spectacular service with charming smile, will definitely purchase from him in the nearly future. Cheers! charming smile, will definitely purchase from him in the nearly future. Cheers! More
by xiaohannick
June 22, 2023
Larry is a fantastic sales person. Professional, knowledgeable and friendly. Best experience with him and the dealership. Professional, knowledgeable and friendly. Best experience with him and the dealership. More
by fengchaichen1110
