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Lexus of London
London, ON
4,124 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,124 reviews
February 05, 2024
I recently brought my IS in for service and had the pleasure of working with Peter. He clearly explained what work was to be done, and had the vehicle ready ahead of schedule. Overall it was a great ex pleasure of working with Peter. He clearly explained what work was to be done, and had the vehicle ready ahead of schedule. Overall it was a great experience. More
by Patrick
Employees Worked With
February 03, 2024
Excellent experience with everyone there. Everyone was so friendly. Kevin and Cory were very informative and kind in every step of the way, made the process feel smooth and effortless. Everyone was so friendly. Kevin and Cory were very informative and kind in every step of the way, made the process feel smooth and effortless. More
by Tmachado54
Employees Worked With
Cory, Kevin Gittens, Heather Broderick
February 02, 2024
The atmosphere at Lexus London is phenomenal. Every time I go there, my experience is great. On two occasions, I have dealt with Heather, and she is always very pleasant, professional, and extr Every time I go there, my experience is great. On two occasions, I have dealt with Heather, and she is always very pleasant, professional, and extremely helpful. I am very satisfied with my Lexus dealer and the staff that I have dealt with there. More
by lillian_davis
Employees Worked With
Other Employees :
Sue Vincent, Thomas Geeves, Shanna McQuarrie, Heather Broderick
February 02, 2024
Prompt service. . knowledgeable and friendly. With tact and a very professional style. I Highly recommend her sales style! . knowledgeable and friendly. With tact and a very professional style. I Highly recommend her sales style! More
by Mrryew
Employees Worked With
February 01, 2024
Shanna was very helpful as usual. RMy salesperson always pops over to say hello. Friendly and knowledgeable staff. RMy salesperson always pops over to say hello. Friendly and knowledgeable staff. More
by Lexus Fan
Employees Worked With
February 01, 2024
All around great experince with Rick. Answered all my questions and worked hard to get the best deal possible, no nonsense and straight to the point. Thanks again! Answered all my questions and worked hard to get the best deal possible, no nonsense and straight to the point. Thanks again! More
by A
January 31, 2024
Came by to check out what Lexus has to offer and was impressed by Rick’s knowledge and attention to detail! impressed by Rick’s knowledge and attention to detail! More
by Andy Ryerson
Employees Worked With
January 30, 2024
We had a very good experience at Lexus of London buying our new RX 350 and an amazing service from the beautiful Jilian Cook. Check her out for your next car purchase. We should also acknowledge the profes our new RX 350 and an amazing service from the beautiful Jilian Cook. Check her out for your next car purchase. We should also acknowledge the professional service from the business manager, Lauren. More
by Hassan & Ola
January 30, 2024
Sue Vincent was extremely helpful, knowledgeable and professional. I had great experience in test drive. I will highly recommend her to my friends our anyone who may be interested in Lexus. professional. I had great experience in test drive. I will highly recommend her to my friends our anyone who may be interested in Lexus. More
by Joyce Wei
Employees Worked With
Sue Vincent
January 30, 2024
Good service and I purchased third vehicle from Allen. Lexus of London is a great deal in town. Lexus of London is a great deal in town. More
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