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Lexus of London
London, ON
3,869 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,869 reviews
August 01, 2023
I would recommend this dealership. There are friendly and knowledgeable sales people and good customer service. Thank you for showing us the nx There are friendly and knowledgeable sales people and good customer service. Thank you for showing us the nx More
by joan
Employees Worked With
August 01, 2023
Jillian Cook is amazing. She made sure we got what we wanted and in record time She made sure we got what we wanted and in record time More
by bpalser
Employees Worked With
August 01, 2023
Enjoyed the sales experience with Lisa. Very professional, respectful and knowledgeable. Would not hesitate to purchase our next vehicle from Lisa. The most fun we have had when purc Very professional, respectful and knowledgeable. Would not hesitate to purchase our next vehicle from Lisa. The most fun we have had when purchasing a new vehicle! More
by Lilliangagnon
July 31, 2023
Great customer service! Very friendly staff and my salesperson - Rick Watson has been absolutely wonderful. We have bought multiple cars from him over the years and there's Very friendly staff and my salesperson - Rick Watson has been absolutely wonderful. We have bought multiple cars from him over the years and there's a reason why we keep going back to him. Outstanding service! I highly rate this dealership. More
by saadnavid64
Employees Worked With
July 30, 2023
We were treated very well. The salesman was knowledgeable and respectful, we had dealt with him before and would again The salesman was knowledgeable and respectful, we had dealt with him before and would again More
by Sanjon
Employees Worked With
July 30, 2023
Drove over 6 hours to look at a vehicle that was at Lexus of London. Absolute pleasure dealing with Rick Watson. Very professional and understood my needs. Strongly recommend dealing with Rick for your next of London. Absolute pleasure dealing with Rick Watson. Very professional and understood my needs. Strongly recommend dealing with Rick for your next vehicle purchase. Thanks Rick. More
by Marcel
July 26, 2023
We were promptly greeted by Chris & referred to Jillian Cook, our awesome experience started with Jillian from test drive to her showing us the vehicle we wanted on the lot and arranging the purchase of o Cook, our awesome experience started with Jillian from test drive to her showing us the vehicle we wanted on the lot and arranging the purchase of our Lexus RX. Chris explain our options leasing / buying. Then Corey was was very courteous & explaining all the financing. John was excellent @ being a delivery specialist. Dale the service advisor was also excellent @ arranging our service appts. This was the best experience we have had purchasing the past 11 new vehicles More
by marv.linda
July 26, 2023
Rick always provides very professional and kind service everytime i’m in there, whether it’s to purchase a vehicle or get one serviced. everytime i’m in there, whether it’s to purchase a vehicle or get one serviced. More
by Abdul Rashid
Employees Worked With
July 26, 2023
Larry is a very patient and nice person, it is my pleasure to meet such a wonderful man. pleasure to meet such a wonderful man. More
by Hong
Employees Worked With
July 25, 2023
Good overall atmosphere with very friendly people, only minor thing would be some interior building maintenance and cleaning/ tidiness of the waiting area. sales staff were attentive knowledgeable. I was minor thing would be some interior building maintenance and cleaning/ tidiness of the waiting area. sales staff were attentive knowledgeable. I was also able to connect with the service staff which were able to help me set up a schedule that best suit my driving needs which is very much appreciated! More
by rb.matm
Employees Worked With
