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Lexus of London
London, ON
3,979 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,979 reviews
December 23, 2023
My wife and I went to Lexus of London to purchase new wiper blades for our Lexus NX300. After we expressed interest in a used RX 350, we finally exited the dealership having purchased a Lexus RX350 as we wiper blades for our Lexus NX300. After we expressed interest in a used RX 350, we finally exited the dealership having purchased a Lexus RX350 as well. Sales Associate, Jillian Cooke, was very professional and knowledgeable. Questions were answered in detail and those where the answers were not immediately known were promptly resolved. Together with a fine sense of humour in addition to her sales professionalism, Gillian Cooke is an excellent ambassador and asset for Lexus of London. Her welcoming personality and infectious demeanor made for a very pleasant experience. 5 Stars More
by bertb911
Employees Worked With
December 22, 2023
Romeo & Shanna at Lexus of London are beyond exemplary in their field. They ALWAYS take care of my dad, and our family's cars as if they were their own. We are welcomed there with smiles, treated with kindne their field. They ALWAYS take care of my dad, and our family's cars as if they were their own. We are welcomed there with smiles, treated with kindness and their transparency, effectiveness and honesty come second to none. Anyone in the car business needs to take a note from these people and this dealership, this is how to do business. Thank you Romeo & Shanna for absolutely everything. More
by Samia
December 22, 2023
Larry really good with a full passion service which helps me a lot with my car. me a lot with my car. More
by Zhaoyizhe5391
December 22, 2023
We liked the spaciousness of the dealership and the shiny floors. Very clean. Very inviting. floors. Very clean. Very inviting. More
by rwfair
Employees Worked With
December 22, 2023
I bought my first Lexus in July 2023. Since then, I have had very good experience with Lexus. I would exclusively mention that Lauren Rossini & Shanna McQuerie whom I have dealt with so Since then, I have had very good experience with Lexus. I would exclusively mention that Lauren Rossini & Shanna McQuerie whom I have dealt with so far, have been very exceptional. They worked with me based on my requirements & provided me the best possible customer support and solution. Look forward to deal with Lexus through these both individuals I mentioned above in 2024 for amazing experience :) More
by Ehjaz Afzal
December 22, 2023
Everything about my experience at Lexus of London was amazing! Kevin Gittens set me up with the perfect ride and I couldn't be happier with my 2024 Lexus ES 300h. Kevin specifically sealed the deal for m amazing! Kevin Gittens set me up with the perfect ride and I couldn't be happier with my 2024 Lexus ES 300h. Kevin specifically sealed the deal for me in my decision and I know I will be getting the best service from him and the team at Lexus of London moving forward. Thanks again for everything, Kevin! More
by Sam Puchala
December 20, 2023
Jillian was very professional and very friendly in what I wanted in my new car. Jillian even drove to Pain Court to set up my garage door opener. wanted in my new car. Jillian even drove to Pain Court to set up my garage door opener. More
by melgrofarms
Employees Worked With
December 19, 2023
My experience was amazing , Jillian was very prompt with emails and she made every effort to ensure I was able to get the car I wanted. I got my car within a week and that was exciting .. thank you Lexus !! emails and she made every effort to ensure I was able to get the car I wanted. I got my car within a week and that was exciting .. thank you Lexus !! More
by youngshadae
Employees Worked With
December 18, 2023
My husband and I were very impressed with Lexus of London. We walked in on a busy Saturday without an appointment and received fantastic service. Lisa Ali was accommodating, patient, and knowledgeable London. We walked in on a busy Saturday without an appointment and received fantastic service. Lisa Ali was accommodating, patient, and knowledgeable. She helped us narrow down our choices, got us a better trade in value, and found us the vehicle we wanted with a quick delivery date! More
by syl_wai
Employees Worked With
December 17, 2023
Lisa was very quick to see that I had not been approached by any other sales person. Infact she gave up her lunch to help me out. Lisa sorted through my requirements and help focus on a potential purchase. by any other sales person. Infact she gave up her lunch to help me out. Lisa sorted through my requirements and help focus on a potential purchase. Her approach was to provide information without any hard sell. I would definitely recommend Lisa . More
by tandjheggart
Employees Worked With
