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Lexus of London
London, ON
3,869 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,869 reviews
September 29, 2023
From the moment I made contact with Jillian through email it was a win win situation for both of us. Jillian made possible a test drive of the vehicle, explained the different models and options and took ca it was a win win situation for both of us. Jillian made possible a test drive of the vehicle, explained the different models and options and took care of all the paper work. Jillian is approachable and a good listener. More
by windermerenorth
September 29, 2023
Jillian was wonderful to deal with, exceptional customer service and very helpful. I would definitely recommend Jillian to anyone. service and very helpful. I would definitely recommend Jillian to anyone. More
by d.blatta@gmail.com
Employees Worked With
Other Employees :
Moe technical support
September 28, 2023
First time visit. Everyone polite and respectful. Sales agent listened to me and didn't waste my time with frivolities. He followed up. Everyone polite and respectful. Sales agent listened to me and didn't waste my time with frivolities. He followed up. More
by enzofacecchia
September 27, 2023
Rick greeted us right away and in a little over an hour we had bought the car we came in to see and were on our way even though it was a busy Saturday. we had bought the car we came in to see and were on our way even though it was a busy Saturday. More
by sanmartel
Employees Worked With
September 27, 2023
The service that I get when I walk in the door has been fantastic from day 1. They go above and beyond to make sure I am happy and I get exactly what I want. fantastic from day 1. They go above and beyond to make sure I am happy and I get exactly what I want. More
by Lcampbell
September 27, 2023
Very professional, all questions dealt with in a timely fashion, courteous in all ways. The most fun we have ever had when buying a vehicle. Would highly recommend this dealership. fashion, courteous in all ways. The most fun we have ever had when buying a vehicle. Would highly recommend this dealership. More
by Lilliangagnon
September 27, 2023
Jillian was so supportive and offered us some different options to meet our needs. We were able to test drive and never felt pressured into something that wouldn’t work for us. Thanks Jillian! options to meet our needs. We were able to test drive and never felt pressured into something that wouldn’t work for us. Thanks Jillian! More
by JD
Employees Worked With
September 21, 2023
Thanks you Allen’s help, just purchased car from him, will be come back again , will be come back again , More
by Leibstandarte
September 21, 2023
Sue V was exceptional. Made us feel welcome and comfortable. Very knowledgeable too! A wonderful buying experience. Made us feel welcome and comfortable. Very knowledgeable too! A wonderful buying experience. More
by mbkraemer08
Employees Worked With
September 21, 2023
Larry helped me find a suitable SUV. He is very professional and supportive. Many thanks for his kindness and patience! He is very professional and supportive. Many thanks for his kindness and patience! More
by CathK
