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Lexus of London
London, ON
3,870 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,870 reviews
November 02, 2023
A nice person, very helpful. I bought a vehicle 3 years ago from Larry and come back again ask for his suggestions. I bought a vehicle 3 years ago from Larry and come back again ask for his suggestions. More
by clear4277
Employees Worked With
November 02, 2023
Good vehicle and good service. Thank you for Allen helps. I will come back foe him for sure Thank you for Allen helps. I will come back foe him for sure More
by Andy
Employees Worked With
November 02, 2023
From sales to service a fantastic experience! We bought a '16 IS350 in 2019 from Lexus of London and just traded her in for a 2021 RC350. Cannot say enough about Lexus of London! Everyone from We bought a '16 IS350 in 2019 from Lexus of London and just traded her in for a 2021 RC350. Cannot say enough about Lexus of London! Everyone from sales, finance, delivery (explanation of the car features), to service were fantastic. Every concern was taken care of, without exception, especially after I purchased the vehicle. More
by e.jwitz
Employees Worked With
October 31, 2023
Jillian was really helpful, knowledgeable and also she answered all my questions. I definitely recommend her for all my friends. She did her best to get my deal with Lexus London rather than other Lexus answered all my questions. I definitely recommend her for all my friends. She did her best to get my deal with Lexus London rather than other Lexus dealers in Ontario. More
by magdymalak69
October 31, 2023
Sue was very personable & friendly and answered all our questions. There was no pressure which made the conversation & test drive enjoyable. Will definitely not hesitate to contact Sue again, hopefully in questions. There was no pressure which made the conversation & test drive enjoyable. Will definitely not hesitate to contact Sue again, hopefully in the near future. More
by Smokie
Employees Worked With
October 30, 2023
Jillian went out of her way to understand our needs and wants in a new vehicle purchase. We picked up our NX Hybrid this morning and she made sure that the delivery of our vehicle was a day to be remembere wants in a new vehicle purchase. We picked up our NX Hybrid this morning and she made sure that the delivery of our vehicle was a day to be remembered. That is more than a business deal, that’s what you do for family. Thank you to Jillian and Lexus of London. You make it easy to refer. More
by rathwells
October 29, 2023
Busy place but we were approached quickly by Lisa to help us with our questions about possible options for a new car. She was very professional and knowledgeable. us with our questions about possible options for a new car. She was very professional and knowledgeable. More
by Paula
Employees Worked With
October 28, 2023
Very enjoyable car shopping experience! Today, I finally got my Toyota Corolla Cross, which is simple and elegant, compact and leisurely,It was worth the long time wait. Thanks to Larry for Today, I finally got my Toyota Corolla Cross, which is simple and elegant, compact and leisurely,It was worth the long time wait. Thanks to Larry for his warm reception. Without his active operation and help, I might still be waiting.I’m really grateful! More
by malei19711989
Employees Worked With
October 25, 2023
Best Sales rep i have ever talk to. She is well qualified, she knows how to answer- solve customer queries. Always making sure if everything going well in the deal. 10/10 for her. I w She is well qualified, she knows how to answer- solve customer queries. Always making sure if everything going well in the deal. 10/10 for her. I will definitely recommend my friends and family in future and share her contact along with dealership info. More
by Rocky19190
Employees Worked With
October 23, 2023
Working with Dale in the service department is always a pleasure, as he is professional, helpful and readily available to answer my questions. Even when things go awry and the completion of the work is de pleasure, as he is professional, helpful and readily available to answer my questions. Even when things go awry and the completion of the work is delayed due to unavoidable circumstances, Dale kept me informed throughout the process. Awesome service! More
by Bjpooley
Employees Worked With
