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Lexus of London
London, ON
3,978 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,978 reviews
January 31, 2024
Came by to check out what Lexus has to offer and was impressed by Rick’s knowledge and attention to detail! impressed by Rick’s knowledge and attention to detail! More
by Andy Ryerson
Employees Worked With
January 30, 2024
We had a very good experience at Lexus of London buying our new RX 350 and an amazing service from the beautiful Jilian Cook. Check her out for your next car purchase. We should also acknowledge the profes our new RX 350 and an amazing service from the beautiful Jilian Cook. Check her out for your next car purchase. We should also acknowledge the professional service from the business manager, Lauren. More
by Hassan & Ola
January 30, 2024
Everyone with whom I had contact was pleasant, professional and knowledgeable. The whole experience was a good one. If someone I know is interested in purchasing a Lexus, I would have no hesitati professional and knowledgeable. The whole experience was a good one. If someone I know is interested in purchasing a Lexus, I would have no hesitation in recommending Lexus of London, Jillian, Romeo, and Corey. More
by rebac
January 30, 2024
Sue Vincent was extremely helpful, knowledgeable and professional. I had great experience in test drive. I will highly recommend her to my friends our anyone who may be interested in Lexus. professional. I had great experience in test drive. I will highly recommend her to my friends our anyone who may be interested in Lexus. More
by Joyce Wei
Employees Worked With
January 30, 2024
Good service and I purchased third vehicle from Allen. Lexus of London is a great deal in town. Lexus of London is a great deal in town. More
by 2
January 29, 2024
very easy to deal with and very patient would reccomend to friends and to family. to friends and to family. More
by rx350
Employees Worked With
January 28, 2024
Lisa Ali was exceptional serviceable advisor from our car dealership! Starting the moment we met, she made the car-buying process smooth and enjoyable. Their knowledge of the 2024 Lexus NX 350 Hybrid's featu dealership! Starting the moment we met, she made the car-buying process smooth and enjoyable. Their knowledge of the 2024 Lexus NX 350 Hybrid's features was impressive, and they took the time to ensure we felt confident and informed. We appreciate their professionalism and dedication. Highly recommend leaving a review to support Lisa Ali 🙏🏻 More
by Mouhammed and Ebtisam
January 27, 2024
Very upfront and cooperative in trying to make the customer happy. All questions were fully answered by your representative Lisa with whom I was in contact. customer happy. All questions were fully answered by your representative Lisa with whom I was in contact. More
by morganc
Employees Worked With
January 26, 2024
Shanna . . provided me with excellent service ... not only was she helpful, professional and courteous but she went over and above what was expected in order . provided me with excellent service ... not only was she helpful, professional and courteous but she went over and above what was expected in order to ensure we had a great experience at the dealership.. five stars is not enough ... while there I also ran into Sue who will always be my salesperson of choice.... More
by dave
Employees Worked With
January 26, 2024
Highly recommend Sue Vincent, sales specialist. Sue took the time to accommodate my needs, got me a great deal, and made the process seamless. She responded to all emails and phone calls promptly Sue took the time to accommodate my needs, got me a great deal, and made the process seamless. She responded to all emails and phone calls promptly and followed up a few days after I picked up my vehicle. Sam the delivery specialist took his time to clearly explain all buttons and navigation on the touch screen. Highly recommend this dealership and Sue Vincent for your next vehicle. Love my Lexus 2024 RX350. More
by Pat
