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Lexus of London
London, ON
4,179 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,179 reviews
July 13, 2024
We met with Lisa Ali in late May and immediately we felt very relaxed as she discussed the many Lexus models She encouraged us to explain our needs and concerns as she helped us find a model which would very relaxed as she discussed the many Lexus models She encouraged us to explain our needs and concerns as she helped us find a model which would suit all our requirements Lisa was very professional and with her wonderful personality made the process Very successful Sandra and Robert McGraw More
by Robert McGraw
Employees Worked With
July 12, 2024
Larry is very professional and welcome when I come to London Ontario only five teen days. London Ontario only five teen days. More
by stone201024
July 10, 2024
Heather provided excellent service reception, updates and follow up. She made everything super clear and simple. She also explained and schedule different maintenance future visits that I would need. Greate follow up. She made everything super clear and simple. She also explained and schedule different maintenance future visits that I would need. Greate customer service experience! More
by Abdul Farra
Employees Worked With
Heather Broderick
July 08, 2024
We have worked with the dealership in the past and had nothing but positive experiences. Everyone is kind, welcoming and helpful. Rick in particular who handled the sale was accommodating and easy to w nothing but positive experiences. Everyone is kind, welcoming and helpful. Rick in particular who handled the sale was accommodating and easy to work with. No part of the process felt pushy or rushed. Will for sure be working with again for any future Lexus purchases. More
by Nick P
Employees Worked With
July 07, 2024
No pressure to buy Lisa Ali was very accommodating to bring the vehicle from the clean up shop to the dealership to view the vehicle. This was appreciated as we were available at the time and ended up b bring the vehicle from the clean up shop to the dealership to view the vehicle. This was appreciated as we were available at the time and ended up buying the vehicle. More
by Gloria.g
July 06, 2024
Larry is very friendly and helpful, i purchase my first car with him and he provide me lots of information. car with him and he provide me lots of information. More
by fived515
Employees Worked With
July 06, 2024
I recently purchased a 2021 Lexus ES300h and had a fantastic experience. The car is in excellent condition, and the entire buying process was clear and straightforward. I’m really happy with my purcha fantastic experience. The car is in excellent condition, and the entire buying process was clear and straightforward. I’m really happy with my purchase!” I really thankful to lisa ali with all this process. More
by Karankaran1802
July 05, 2024
work done very quick and professional. Vehicle washed. Appointment was not made so excellent to get me in same day. Vehicle washed. Appointment was not made so excellent to get me in same day. More
by blairwitch58
Employees Worked With
July 03, 2024
The service and attention given by this Dealership is exceptional. The General Manager Chris Pinelli, came out at least twice to see if I am being looked after and to mention that he is still looking in exceptional. The General Manager Chris Pinelli, came out at least twice to see if I am being looked after and to mention that he is still looking into getting Lexus to approve me to get the extended warranty even though I missed out on it. First time buyer at Lexus. Sales/service is 5* . Because of this we ordered a Toyota Ram4 for my wife which we are waiting for deliver in late July. Extended warranty on this vehicle has been selected, but missed out on my 2024 LEXUS. More
by charles micallef
