Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,965 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,965 reviews
March 07, 2024
Very supportive and professional. Provides feedbacks to help choose the most suitable vehicle. Confident to work with. Provides feedbacks to help choose the most suitable vehicle. Confident to work with. More
by Lisa
Employees Worked With
March 06, 2024
Rick Watson is one of the best sales person we have ever dealt with ! He is kind, professional, knowledgeable and helpful. If all your employees are on par with him you have a winning team. dealt with ! He is kind, professional, knowledgeable and helpful. If all your employees are on par with him you have a winning team. More
by joe
March 06, 2024
Nice service. Help me pick a good car. I will definitely recommend Larry to my friends. Help me pick a good car. I will definitely recommend Larry to my friends. More
by Apple
Employees Worked With
March 06, 2024
Larry is an exceptional car dealer, offering top-notch service and a wide selection of vehicles. He is knowledgeable, helpful, and always goes the extra mile to ensure customer satisfaction. I highly reco service and a wide selection of vehicles. He is knowledgeable, helpful, and always goes the extra mile to ensure customer satisfaction. I highly recommend Larry for anyone looking to buy a car. More
by Zeng
Employees Worked With
March 05, 2024
This dealership exemplified a true customer first experience. Lisa's friendliness and follow-up throughout our purchasing process showed their interest maintaining us as satisfied long term customers experience. Lisa's friendliness and follow-up throughout our purchasing process showed their interest maintaining us as satisfied long term customers. Email and phone call correspondence was always taken as gentle reminders, without being intrusive or nagging. This was our 5th new car purchase but our 1st luxury vehicle which the dealership showed very nicely. The RX 350 was our ultimate choice which "sells itself", however Lisa spent the time required to review all options available. More
by artkreeft
March 05, 2024
My experience at the dealership with Lisa Ali was wonderful and she was very patient and took the time to help me pick my vehicle wonderful and she was very patient and took the time to help me pick my vehicle More
by Jackie49
March 05, 2024
Lisa Ali was pleasant to deal with. The dealership seems to be very well organized. The dealership seems to be very well organized. More
by johnmyatt2
Employees Worked With
Other Employees :
Corey Cohen, Business Manager - very good
March 03, 2024
Lisa helped me with any questions I had. Service was above and beyond. She had a tech throw the car on the lift to show more pictures. Being from out of town this was very helpful and built Service was above and beyond. She had a tech throw the car on the lift to show more pictures. Being from out of town this was very helpful and built trust with each other. More
by Sebastian
Employees Worked With
March 02, 2024
We currently deal with Range Rover . As we walked in, lisa welcomed us with a beautiful smile and was very professional . She went above and beyond to meet our expectations. Our lease is As we walked in, lisa welcomed us with a beautiful smile and was very professional . She went above and beyond to meet our expectations. Our lease is coming up in September 2024 and we will be coming back to see Lisa Ali . Keep up the great work Lisa ! More
by frankhomayed
March 02, 2024
I recently had the pleasure of working with Lisa, and I must say, she truly set the bar high for exceptional customer service. Despite ultimately deciding to purchase a different brand of car, Lisa's dedic must say, she truly set the bar high for exceptional customer service. Despite ultimately deciding to purchase a different brand of car, Lisa's dedication and professionalism throughout the entire process left an indelible impression on me. From the moment my wife and I walked into the showroom, Lisa greeted us with a warm smile and genuine enthusiasm to assist us in finding the perfect vehicle. She took the time to listen attentively to our needs and preferences, patiently answering all of our questions and addressing any concerns we had along the way. What truly stood out about Lisa was her unwavering commitment to ensuring that we made an informed decision that aligned with our individual requirements and budget. Moreover, Lisa demonstrated exceptional professionalism and integrity throughout our interactions. I never once felt pressured into making a hasty decision. Even after I informed Lisa that I would be purchasing a different brand of car, she remained incredibly gracious and understanding. Her positive attitude and genuine concern for my satisfaction underscored her dedication to delivering outstanding customer service, regardless of the outcome. I think in a world where exceptional service is increasingly rare, Lisa's commitment to excellence truly shines. I wholeheartedly recommend Lisa to anyone in search of a Lexus in London. She exceeded my expectations in every aspect, and I am confident that she will continue to excel in her role, earning the trust and admiration of countless more satisfied customers in the future. Thank you, Lisa, for your outstanding service and unwavering dedication to ensuring customer satisfaction More
by Vipul
Employees Worked With
