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Lexus of London
London, ON
3,978 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,978 reviews
April 10, 2024
Rick was knowledgeable and helpful in buying our first Lexus. His business accumen while ensuring that we found the best deal was epic. I’d highly recommend you go see him Lexus. His business accumen while ensuring that we found the best deal was epic. I’d highly recommend you go see him More
by Usman
Employees Worked With
April 09, 2024
Larry is professional sales man. He gave me a lot of good advice and I have bought a car that I expected. He gave me a lot of good advice and I have bought a car that I expected. More
by Ben
Employees Worked With
April 09, 2024
Larry helped me to find an ideal car before my wait time, he is very patient and gives me a lot of advice he is very patient and gives me a lot of advice More
by Justin
April 08, 2024
The overall experience with Lexus was great. The agent was friendly and helpful in giving information about different options. The agent was friendly and helpful in giving information about different options. More
by murielle_bay
Employees Worked With
April 06, 2024
I have never had such a positive experience when purchasing a new car! My product advisor, Lisa Ali was amazing. She was knowledgeable, listened to my needs and followed through. From the moment I purchasing a new car! My product advisor, Lisa Ali was amazing. She was knowledgeable, listened to my needs and followed through. From the moment I walked into the dealership I was met with a positive experience. I will definitely recommend Lisa and then entire team at Lexus of London to me family and friends! Thank you! More
by gilvesy
April 05, 2024
Amazing customer service. we were dealing with Kevin Gittens. He was an absolute gentleman. I would highly recommend him! we were dealing with Kevin Gittens. He was an absolute gentleman. I would highly recommend him! More
by rayyan
Employees Worked With
Other Employees :
Lauren (car specialist showed us how to work the car), (Mara at the front desk was amazing)
April 05, 2024
Dealership is modern and well staffed with professional friendly staff who are knowledgeable and eager to help friendly staff who are knowledgeable and eager to help More
by lenmaidment
April 04, 2024
Larry is very professional sales and help us find nice car. I definitely will recommend for my friends. car. I definitely will recommend for my friends. More
by frank
Employees Worked With
April 03, 2024
This new vehicle purchase was my first experience with Lexis of London and overall it was professional from start to finish.No high pressure tactics just the normal expected sales support to make sure I p Lexis of London and overall it was professional from start to finish.No high pressure tactics just the normal expected sales support to make sure I purchase the right vehicle for my needs.This was not disappointing .My wife Elizabeth and I appreciated that Lisa found the right features that we wanted and negotiated a good price for us. I loved my 2014 LS460L but now after a week of driving it is as smooth as “butter” and was exactly the car we were looking for after we looked at many options over a 3 week period. We will certainly recommend Lisa to our friends. More
by ajjansen69
Employees Worked With
April 02, 2024
Everyone with whom we connected during the sales and delivery process were extremely friendly and helpful. We are looking forward to continuing our association with this dealership. delivery process were extremely friendly and helpful. We are looking forward to continuing our association with this dealership. More
by gcbrandt
