Lexus of London

Five Star Dealership We have owned four Lexus vehicles and have been extremely pleased with all four. Our current 2013 Lexus GS and 2014 Lexus LS, are a pleasure to drive We have owned four Lexus vehicles and have been extremely pleased with all four. Our current 2013 Lexus GS and 2014 Lexus LS, are a pleasure to drive. Other than routine maintenance our Lexus vehicles have been virtually trouble free. When we do need servicing, Lexus of London's Service Department have exceeded our expectations. The service is extremely professional, my wife and I are treated with respect and timely service is always done well. Lexus of London is truly a 'five star dealership'! More

Impeccable service I rarely write reviews - but my experience today convinces me otherwise. This dealership has really exceptional service. Jason, in the service departm I rarely write reviews - but my experience today convinces me otherwise. This dealership has really exceptional service. Jason, in the service department, provided me fantastic service in a lot of ways tonight. Initially, there was a bit of a mix of with my appointment - but no issue at all on their end - they made sure I was accommodated fully and my car was fully looked after on short notice. But most impressive of all - I forgot to give the loaner car keys back to Jason at the end of the night. I drove all the way back to my place (nearly 30 minutes away) before I remembered. I called Jason expecting to drive back the next day. But instead, he took time after his long shift to drive all the way to my house to pick them up personally. The service of this dealership truly is amazing. I don't hesitate to wholeheartedly recommend them! Thank you. More

Best dealership! As a single woman I have been taken advantage of at other dealerships. I have always been treated with respect and integrity by Lexus of London. In As a single woman I have been taken advantage of at other dealerships. I have always been treated with respect and integrity by Lexus of London. In fact the General Manager Chris came out to my car to help me set up the blue tooth! The level of service is unsurpassed. More

Amazing Experience - Customer for Life While we were buying an SUV for my husband and ES for my Son, we mentioned to Rick that I would be in the market to trade my existing Lexus if he foun While we were buying an SUV for my husband and ES for my Son, we mentioned to Rick that I would be in the market to trade my existing Lexus if he found the right one for us. Within a day, he gave us the heads up on a car coming in and gave us the first chance at looking at it. Without a doubt this was the perfect car! Rick, you take great pride in making sure every detail is attended to and go above and beyond to ensure everything is perfect. A special thank you to Joe and Kylie for your work on providing me the detailing and warranty package, I appreciated the extra touches. Rick it has been an absolute pleasure working with you and you certainly are a great ambassador for the dealership. I would highly recommend you to family and friends. Pat & Mont More

Friendly, Quality Service I actually look forward to my service appointments at Lexus of London because they're always all-round positive experiences. Karen Campbell is both ve I actually look forward to my service appointments at Lexus of London because they're always all-round positive experiences. Karen Campbell is both very pleasant and very capable. She explains technical issues in clear terms and answers my questions. She's thoughtful and accommodating and I enjoy dealing with her. More

Service with a Smile I was very impressed with the service that Karen provided, she made the whole experience very easy and stress free. Karen went above and beyond. I was very impressed with the service that Karen provided, she made the whole experience very easy and stress free. Karen went above and beyond. More

Very Welcoming! I felt very comfortable as soon as I walked in. My husband had traded in my RX-350 for an IS-250 and I was coming to pick it up. Stephanie had everyth I felt very comfortable as soon as I walked in. My husband had traded in my RX-350 for an IS-250 and I was coming to pick it up. Stephanie had everything ready and the car was in mint condition. The staff took me through everything including helping me to set up my bluetooth. Stephanie also went through all the paper work in very clear terms. I did not feel rushed and all of our questions were answered thoroughly. A happy day! More

Didn't feel like a dealership, never pressured very relaxed Loved the layout, (showroom) very pleased with atmosphere bright, sales person very organized and professional, picking up my car right in the showroo Loved the layout, (showroom) very pleased with atmosphere bright, sales person very organized and professional, picking up my car right in the showroom awesome touch. We went through the car features etc. While inside and my car was warm, extremely clean, and my accessories were absolutely perfectly installed, just wanted to say the showroom with attached office cubicles, nice touch every office space was very clean, desks were not full of paper etc. Cleanest dealership I've been in. On the day of delivery my sales person Stephanie emailed me pictures of my car in the morning, and quoted "happy Thursday" I have never had a sales person actually be excited for the customer. It's a nice change and I think I've switched my brand of vehicle, as I have only ever bought Honda/Acura. But service/sales persons are all very polite, even if you didn't buy your vehicle from them, Loved it very professional. More

Wonderful service and great sales person From my first contact with the dealership, the staff specifically Stephanie, was detailed and professional in her approach and manner. She knows her From my first contact with the dealership, the staff specifically Stephanie, was detailed and professional in her approach and manner. She knows her cars. She does not force the sale, extremely easy to deal with. More

Excellent youth dealer This handsome dealer gave fair price and best service for me.He works very hard even called me after 7pm to tell me where my auto was.Thanks for his h This handsome dealer gave fair price and best service for me.He works very hard even called me after 7pm to tell me where my auto was.Thanks for his help More