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Lexus of London

London, ON

4.9
3,979 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,979 reviews

May 01, 2024

Jillian was very friendly, patient, gave me more time and consideration I felt I was entitled to, being that I was buying a 'used vehicle' where the margins were perhaps thinner. I felt like a valued custome More

by herecomesryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
May 01, 2024

Clean and spacious store,free coffee,comfortable waiting area and beautiful efficient staff , Especially the staff member named Lisa More

by Thomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
April 30, 2024

We were fortunate to have Lisa Ali be our Product Advisor at Lexus of London. Her professionalism, knowledge of the Lexus product, and enthusiasm were all well received by us! In the end of our search for More

by Lovemylexus2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
April 30, 2024

I recently enjoyed doing business with Lexus of London, and the experience was exceptional. When I entered the dealership, the staff greeted me warmly and professionally. They demonstrated an impressive kn More

by Mir Ali Khan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
April 30, 2024

Larry is very nice and patient and helped me with all the procedures and got me a car I was satisfied with. More

by Weicheng
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

Rick watson was very thorough, informative, and a pleasure to deal with. Rick Made our experience purchasing a vehicle very pleasant. I will go back to Rick again in the future and will highly recomm More

by Gearhead10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
April 30, 2024

Nice work Lexus! Always a great experience and thank you Shanna for your superb service! More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shanna McQuarrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2024

I had a great experience. Jillian was very thorough and patient with all my questions and ensured I was test driving the right vehicle based on my driving style, distance, and More

by samraatpaul
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2024

Kevin was very helpful and give us a great experience to buy our rx 350 More

by denislongpre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
April 28, 2024

Jillian was a very pleasant salesperson to work with. She made me feel very comfortable and always checked in on me to see if I had any questions. She followed up with me after every question I had. I More

by Barb
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
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