Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,916 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,916 reviews
May 01, 2015
"Knowledgeable, professional and courteous" From reception to sales my experience was a pleasant one. Stephanie answered all my questions with confidence. She is knowledgeable about the vehicles From reception to sales my experience was a pleasant one. Stephanie answered all my questions with confidence. She is knowledgeable about the vehicles she sells and the competition as well. More
by Derek
Employees Worked With
May 01, 2015
Very good service I bought a new car from Jack Ji, he is awesome guy who gave me excellent service and good advises. And he is knownledgable salesperson of car. I bought a new car from Jack Ji, he is awesome guy who gave me excellent service and good advises. And he is knownledgable salesperson of car. More
by Wade
Employees Worked With
May 01, 2015
Awesome Experience by Jack's Professional Service I am so exited that now I have a new friend ( Jack Ji) in the process of my Lexus purchase. He is very professional, knowledgable, thoughtful and pati I am so exited that now I have a new friend ( Jack Ji) in the process of my Lexus purchase. He is very professional, knowledgable, thoughtful and patient. I definitely will recommend Jack to my friends who wanna buy great cars. More
by KaireaL
Employees Worked With
May 01, 2015
Highly Recommended The most professional advice for car purchase I have ever received is from Jack. I was looking for a family car and I didn't have any driving experien The most professional advice for car purchase I have ever received is from Jack. I was looking for a family car and I didn't have any driving experience with Lexus. Jack helped me find my dream car. It is my best time to buy a car from a dealer ever. More
by Kliz
Employees Worked With
May 01, 2015
Very Professional Service! We just purchased a Lexus from Sue Vincent, of Lexus of London. She was professional in every way from start to finish. She was knowledgable, and qu We just purchased a Lexus from Sue Vincent, of Lexus of London. She was professional in every way from start to finish. She was knowledgable, and quick to follow up after the purchase to ensure we were happy with our new car. I would recommend her and her fellow workers any time! More
by Kim Mc
Employees Worked With
April 30, 2015
very professional and customer focused All the customer employees were very attentive and made it a seamless experience to purchase the vehicle. Spent time on the vehicle and appreciated All the customer employees were very attentive and made it a seamless experience to purchase the vehicle. Spent time on the vehicle and appreciated that all the package was complete when time for pick up. More
by bennettn
Employees Worked With
April 30, 2015
Excellent experience It is very pleasure experience that work with Jack Ji. He is very professional and patient. He can clear answer my questions whenever I call him. Jack It is very pleasure experience that work with Jack Ji. He is very professional and patient. He can clear answer my questions whenever I call him. Jack is trustworthy! I will absolutely recommend Jack and Lexus of London! Thanks Jack! More
by Christina Li
Employees Worked With
April 30, 2015
Not only I bought my new car, but also I got a new friend. My experience with Lexus of London has been very positive. Everyone there is very helpful and professional, wonderful teamwork! Especially Jack, my pr My experience with Lexus of London has been very positive. Everyone there is very helpful and professional, wonderful teamwork! Especially Jack, my product Adviser. He's easy going, no pressure but was very committed to helping me get exactly what I wanted. He is always available to help with any concerns. After this experience, Jack became my best friend, he is perfectly match with me. Not only I bought my new car, but also I got a new friend. More
by Leon
Employees Worked With
April 29, 2015
Prompt, timely, courteous, professional, and knowledgeable I have been a loyal customer of this dealership for a very long time because in all respects, whether it be sales or service, the employees at Lexus o I have been a loyal customer of this dealership for a very long time because in all respects, whether it be sales or service, the employees at Lexus of London are always courteous, professional, and knowledgeable in terms of making recommendations for both my service, and future vehicle, needs. It is always a pleasure to deal with Alan and Romeo! They are truly trusted advisors. More
by Bruce Woods
April 26, 2015
Outstanding From the minute we entered the dealership we had a good feeling. The receptionist offered us a beverage and showed me how to use the coffee maker. W From the minute we entered the dealership we had a good feeling. The receptionist offered us a beverage and showed me how to use the coffee maker. We waited for our appointment with Stephanie and through no fault of hers she was running late. She did come out to introduce herself and gave us the keys to the vehicle we were there to test drive. We were treated very well by all the staff we met that day. Great teamwork by all staff is very noticeable ! More
by Barb
