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Lexus of London
London, ON
3,665 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,665 reviews
December 19, 2012
When visiting Lexus of London Mathew and his team was great at answering any questions i had on the fleet of vehicles on their lot and show room. When i decide to buy i went used for now and my car is tr great at answering any questions i had on the fleet of vehicles on their lot and show room. When i decide to buy i went used for now and my car is treating me great. I highly reccommend dealing with Mathew as he was very knowledgeable on all vehicles on the lot and very vibrant and enjoyable to deal with. I will deal with him again any day and planning to go back very soon to purchase my new GS 450H. See you soon Mathew Claudio More
by caloura1
Employees Worked With
Mathew Granger, Mathew Granger
Helpful December 19, 2012
By far the best car dealership I have dealt with anywhere....initially for a new car purchase in 2002, service from then unril now, and then an upgrade to a higher-end used vehicle most recently ( anywhere....initially for a new car purchase in 2002, service from then unril now, and then an upgrade to a higher-end used vehicle most recently ( 2012). Always felt that the team had my best interests and safety in mind. They even showed sensitivity to my financial restrictions when it really counted! A true pursuit of excellence on every level! More
by jdsummer
Employees Worked With
Mat Granger, Tom, Callie, Adam, Karen, and especially,Allan Calvert!!, Mathew Granger
December 19, 2012
Lexus of London is the best Toyota/Lexus dealership that I have ever dealt with - their attention to Customer Service and appreciation for your business is 'tops' and everyone in the Team seems to be pullin I have ever dealt with - their attention to Customer Service and appreciation for your business is 'tops' and everyone in the Team seems to be pulling in the same positive direction! I have bought 2 Lexus' from this Dealership, a SC and RX plus have convinced my friends to have their LS' serviced there and another friend to buy his GS from Lexus of London - and they have all been very impressed with the experience - keep up the good work and here's to a great 2013! More
by Dave Nicolle
Employees Worked With
Adam Callum, Karen, Callie, John and Alan, Mathew Granger
December 18, 2012
Service has always been prompt, complete and fair. Very accommodating on early morning hours by Adam which is most appreciated. Evident they prioize service for the customer and the car. accommodating on early morning hours by Adam which is most appreciated. Evident they prioize service for the customer and the car. More
by fred gall
Employees Worked With
Adam Mc Callum, Adam McCallum
December 18, 2012
Great experience. I enjoyed working with Mat and his team. I chose to make a 2 hour drive to London instead of buying locally and I'm glad I did. team. I chose to make a 2 hour drive to London instead of buying locally and I'm glad I did. More
by skryway
Employees Worked With
Mat Granger, Mathew Granger
