Lexus of London

Great service. The service team is always wonderful. I've had my Lexus for 3 years, and they have always been super accommodating, respectful of my time, and very h The service team is always wonderful. I've had my Lexus for 3 years, and they have always been super accommodating, respectful of my time, and very helpful. They always know my name as soon as I walk in the door, and are very well organized, even when they are overwhelmingly busy. More

Amazing customer service Always respectful, helpful and amazing quality of customer service. The dealership was very well organized and clean. I would deffinately recommend th Always respectful, helpful and amazing quality of customer service. The dealership was very well organized and clean. I would deffinately recommend the dealership to anyone that is interested More

excellent service We have been with Lexus of London for over 10 years. Sales personell are pleasant, helpful and non-pushy.I have always felt comfortable purchasing our We have been with Lexus of London for over 10 years. Sales personell are pleasant, helpful and non-pushy.I have always felt comfortable purchasing our vehicles with them (we dealt with John Braddon each time). Service department is excellent and efficient. They seem to have a low staff turnover, which implies that the staff are happy to be working there. As a customer I definitely feel very comfortable both purchasing and servicing our cars there. More

Great experience I traveled from out of town to take a look at a used RX450h, Stephanie was prompt in her e-mail responses and was able to go out of her way to come in I traveled from out of town to take a look at a used RX450h, Stephanie was prompt in her e-mail responses and was able to go out of her way to come in the evening to schedule a test drive. Despite it being late in the evening, we never felt rushed nor pressured to make a decision that day. We ended up agreeing on a price and the car was delivered with all requests as promised. The overall experience has been pleasant and we will definitely consider this dealership for our future vehicle purchases. More

Professional Sales - Great Experience We urgently needed a car, that day, as my old car was not drivable. We traveled 2 hours from Toronto and the sales person that we dealt with, Sue Vin We urgently needed a car, that day, as my old car was not drivable. We traveled 2 hours from Toronto and the sales person that we dealt with, Sue Vincent, made the long drive worth while. We were looking at a pre-owned RX 350 and dealing with Sue, we actually for the first time enjoyed our car buying experience. Once the vehicle was ready (in 6 days), Sue drove it to our place, so that we would not have to drive from Toronto to London again! Thank you Sue! More

Excellent Experience We purchased a used RX350 from this dealership. We were warmly welcomed by Rick Watson, who carefully listened to what we were looking for. He was a We purchased a used RX350 from this dealership. We were warmly welcomed by Rick Watson, who carefully listened to what we were looking for. He was able to show us some options and then that was followed with a test drive. All of the information on the car was provided and all of our questions answered. During the process we met Kylie, who was equally friendly and helpful. When we went to pick up the car, all the paperwork was in order and ready to sign. The car was so clean you would have thought it was new. Thank you to both Rick, Kylie and the Lexus of London team. More

Test Drive NX What a great experience testing driving the NX. The salesperson new her stuff and went out of her way to make sure that I was able to get the test dri What a great experience testing driving the NX. The salesperson new her stuff and went out of her way to make sure that I was able to get the test drive in that day. More

Amazing service and outstanding personal!!! That was the most pleasant experience ever, to by the RX from this dealer and especially dealing with Sue Vincent. She provided us with great service That was the most pleasant experience ever, to by the RX from this dealer and especially dealing with Sue Vincent. She provided us with great service and made our car buying experience as easy as 1 2 3. Thank you Sue - you rock :) More

Gr8 buy! Gr8 experience! My partner and I decided to step outside of our love for BMW and ended up buying a Lexus IS F Sport @ Lexus of London. One of the main reasons for swi My partner and I decided to step outside of our love for BMW and ended up buying a Lexus IS F Sport @ Lexus of London. One of the main reasons for switching brands and getting into the Lexus was the client experience we received @ Lexus of London. Stephanie Shearsby was our sales person and she truly went above and beyond the call of duty to make our experience much more than just comfortable -- she was legendary. From the way the car was presented on our first test drive appointment to the delivery and after sales experience Stephanie was great. In fact, the entire team were terrific and worked hard to secure us a great deal. We will most definitely be back when it's time to look at replacing our second BMW. Thanks Lexus of London! Cory & Marco More

Outstanding!!! We had an fantastic experience from beginning to end in the purchase of our 2016 RX. Sue was a dream to work with making it a comfortable fun experien We had an fantastic experience from beginning to end in the purchase of our 2016 RX. Sue was a dream to work with making it a comfortable fun experience! At Lexus they call their clients guests not customers and their actions all reflect that philosophy. Sue and everyone we met there were very committed to do everything possible to guarantee we get the best out of our new vehicle and Lexus experience. More