Lexus of London

Great place to choose your future car I chose Lexus London because I knew the sales representative Jack Ji is a really reliable person. After I approached the dealership and talked to Jack I chose Lexus London because I knew the sales representative Jack Ji is a really reliable person. After I approached the dealership and talked to Jack about my needs and budget. He immediately came up with certain options of the vehicle that could meet my needs. The purchase process took only 5 days and I am currently really satisfied with the new car. I appreciate the efficiency and professionalization of Lexis London and Jack In any case, I would love to suggest this dealership to others and looking forward to future purchases with Lexus London. More

Half of the Reason We Buy Lexus Products! We have been long-time Lexus owners and fans, but the service and the attention that we receive from the people at Lexus of London contributes a great We have been long-time Lexus owners and fans, but the service and the attention that we receive from the people at Lexus of London contributes a great deal to our enthusiasm for the brand. Not all Lexus dealerships treat their customers the way Lexus of London does. We own a second home in Florida and AVOID the dealership in our area. We try to schedule all maintenance to be done at Lexus of London. More

Great service Have been going to this dealership for over 15 years. Still with same car. Great customer service, very friendly staff. Always feel important. On Have been going to this dealership for over 15 years. Still with same car. Great customer service, very friendly staff. Always feel important. On time. Loaner car every time. Would never go anywhere else. Would never drive another car. More

8,000 km checkup The service area was ready to take my car when I arrived. They supplied me with a courtesy vehicle to use and completed everything within the timefram The service area was ready to take my car when I arrived. They supplied me with a courtesy vehicle to use and completed everything within the timeframe they quoted. The employees are so courteous and it is such a pleasure to go to this dealership. More

Amazing sales experience. Rick Watson was approachable and very knowledgeable. He went above and beyond to make me feel appreciated. I tried an Infiniti but glad I am back wi Rick Watson was approachable and very knowledgeable. He went above and beyond to make me feel appreciated. I tried an Infiniti but glad I am back with Lexus. If the vehicle performs as well as the sales team, I will be thrilled. More

Always prompt and available! We have been dealing with Lexus of London for many years. We have owned 5 Lexus products and have no complaints about either the dealer or the produc We have been dealing with Lexus of London for many years. We have owned 5 Lexus products and have no complaints about either the dealer or the product. They are courteous and prompt with fitting us in for whatever reason is necessary. The staff are terrific. More

Annual Maintenance Lexus of London reminded me that my 07 ES 350 was due for its annual maintenance.They promptly scheduled an appointment and provided me with a courteo Lexus of London reminded me that my 07 ES 350 was due for its annual maintenance.They promptly scheduled an appointment and provided me with a courteous car. The work was done on time, and the staff was very helpful. Thankyou! More

customer service The customer service is very professional. Karen Campbell and Adam McCallum are very good to deal with. Both are very polite and professional and go a The customer service is very professional. Karen Campbell and Adam McCallum are very good to deal with. Both are very polite and professional and go above and beyond to make sure your experience at the Lexus of London dealership is second to none when getting your car serviced. More

Great service department I have my IS serviced according to L of L's recommendations and reminders. Throughout my dealings with the service department, I have consistently fou I have my IS serviced according to L of L's recommendations and reminders. Throughout my dealings with the service department, I have consistently found the L of L service representatives to be knowledgeable, helpful, professional and very pleasant to deal with. With regards to pricing, when I required 4 new regular tires and 4 new snow tires, L of L matched the prices of the big box stores. When I required 2 new rotors, they got them covered under warranty. Overall, very pleased with the service experience. More

Enthusiastic, professional, satisfying. The purchase of my new Lexus was my first, and so far only, interaction with Lexus of London. The facility was what I would call 'upscale' well suited The purchase of my new Lexus was my first, and so far only, interaction with Lexus of London. The facility was what I would call 'upscale' well suited to the Lexus product line. The staff were professional and knowledgeable while at the same time very helpful and responsive. The review of the features of my new vehicle was quite thorough and unhurried, an approach I haven't previously encountered. What also made it unique (for me in any case) was that this review was conducted by someone that was trained for this review (Teagan McCombs) and not a salesperson. Bottom line, a satisfying experience from beginning to delivery. More