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Lexus of London
London, ON
3,930 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,930 reviews
June 23, 2016
Top Notch Attention I made an appointment through Karen Campbell to have the presidential detail package done on my 2011 ES350. I brought it in yesterday, was given a gor I made an appointment through Karen Campbell to have the presidential detail package done on my 2011 ES350. I brought it in yesterday, was given a gorgeous 2016 ES350 loaner until my car was ready this morning. The attention to detail not only on my vehicle, but in making sure I was pleased and taken care of was exceptional. I have had the pleasure of dealing with Karen, as well as Jason, Romeo and Lyndsi at the service department for several years now, and have never been disappointed with the service. More
by Alison M
June 20, 2016
Excellent service from Rick Watson While I wasn't able to find a car that met my very specific requirements, I was very impressed by the service and attention I received from Rick Watso While I wasn't able to find a car that met my very specific requirements, I was very impressed by the service and attention I received from Rick Watson at Lexus London as well as the dealership management. They were attentive, quick and efficient in their follow up with me and were able to address all my questions immediately. Overall I found them to be courteous, professional and very easy to work with. A great experience. I will return when I am looking for my next car. More
by CDJ
Employees Worked With
Other Employees :
Romeo Nissan; Dealership manager (I don't see his name listed?)
June 15, 2016
6 month checkup I have been deling with Lexus of London for many years the service has always been excellent all the staff in service are wonderful people and go out I have been deling with Lexus of London for many years the service has always been excellent all the staff in service are wonderful people and go out of their way to help and explain everything answer questions and go above and beyond to help. More
by diane 123
Employees Worked With
Other Employees :
Adam McCallum, John Braddon
June 15, 2016
Best birthday ever! We bought our first Lexus 12 years ago. This vehicle has been very reliable, receiving exceptional service from Romeo and Karen in the service depart We bought our first Lexus 12 years ago. This vehicle has been very reliable, receiving exceptional service from Romeo and Karen in the service department. When it was time to replace, we definitely chose Lexus again. Sean assisted us with our Lexus 450h purchase and we found him to be very knowledgeable and helpful. ...best birthday present ever! We look forward to driving our new vehicle and our dealings in the future with Lexus of London. More
by london dav
June 14, 2016
Service Plus, Plus Plus! Cannot speak out enough about the tremendous service I receive every time I take my CT200h into the dealership. It starts with the friendly greeting w Cannot speak out enough about the tremendous service I receive every time I take my CT200h into the dealership. It starts with the friendly greeting when you enter the service bay until you pick up your freshly washed vehicle with all service items addressed. More
by Pointboy
Employees Worked With
Lyndsi Irwin
June 14, 2016
Service Top Notch Again Never had a bad experience with the service at Lexus of London. Work was efficient and fairly priced. The loaner car was also very helpful. Thank you Never had a bad experience with the service at Lexus of London. Work was efficient and fairly priced. The loaner car was also very helpful. Thank you again. More
by hathaway44
Employees Worked With
Lyndsi Irwin, Adam McCallum
June 10, 2016
RX350 This was our first Lexus purchase and we had a great experience with Lexus of London and Sue and love our new F sport series This was our first Lexus purchase and we had a great experience with Lexus of London and Sue and love our new F sport series More
by newbuyer123
Employees Worked With
June 09, 2016
Exceptional! This is our 3rd Lexus in a row we have purchased. Over the past 10 years we have had nothing but exceptional service beginning with sales and cont This is our 3rd Lexus in a row we have purchased. Over the past 10 years we have had nothing but exceptional service beginning with sales and continuing with the service department. The fact this is our 3rd Lexus speaks for itself that we have been completely satisfied. We look forward to driving our new vehicle and our dealings in the future with Lexus of London. More
by 1234
June 08, 2016
Excellent and very helpful customer service!! Everyone at Lexus of London is very helpful, professional and friendly. This is my second purchase at this dealership and I will continue to go there Everyone at Lexus of London is very helpful, professional and friendly. This is my second purchase at this dealership and I will continue to go there for years to come. They always provide excellent service, more so than any other dealer I have dealt with. I love my car!! I couldn't be any happier!! More
by Mdejager7
Employees Worked With
Joe Mazzella, John Willits , Kylie Ellis, Sean McRae
June 07, 2016
Just what you expect Wow...we had such a great experience at this dealership. Sue Vincent was our salesperson. She made the transaction smooth and easy. Allan gave us a Wow...we had such a great experience at this dealership. Sue Vincent was our salesperson. She made the transaction smooth and easy. Allan gave us a fair price on our trade and was extremely knowledgable. First class experience without being pretentious. We recommend this dealership, Sue and Allan. Mike and Joanne More
by Joanne
