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Lexus of London
London, ON
4,019 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,019 reviews
July 20, 2024
Thank you John, we real like our new vehicle. Thanks for your help. We will back for more deal with yoy Thanks for your help. We will back for more deal with yoy More
by Zzhou7940
July 20, 2024
Romeo was very helpful and courteous. He is very knowledgeable about vehicles. He explains everything about the car that needs to be fixed. Great customer service He is very knowledgeable about vehicles. He explains everything about the car that needs to be fixed. Great customer service More
by dp
Employees Worked With
July 19, 2024
Larry is a nice and helpful gentleman during my case. I am so grateful for his help and had a such awesome experience. I am so grateful for his help and had a such awesome experience. More
by Tom Wen
July 19, 2024
Jillian is a real professional, someone who makes you comfortable because she is always PREPARED! Unlike many in the industry, if she doesn't have an answer, she doesn't fudge the data - she hunts down t comfortable because she is always PREPARED! Unlike many in the industry, if she doesn't have an answer, she doesn't fudge the data - she hunts down the answer for you. I was totally impressed with her demeaner, product knowledge and promptness in all of our dealings. I'll be back!! More
by stemmer999
July 19, 2024
I had an excellent experience buying my car at Lexus of London. Lisa was friendly, knowledgeable, and made the process smooth and easy. I got a great deal with no hidden fees. Highly recommend! London. Lisa was friendly, knowledgeable, and made the process smooth and easy. I got a great deal with no hidden fees. Highly recommend! More
by SKumal
Employees Worked With
July 17, 2024
Rick is amazing salesperson. He truly cares about his customers, he is knowledgeable and he truly listens to what his customers are looking for. This is the second vehicle we hav He truly cares about his customers, he is knowledgeable and he truly listens to what his customers are looking for. This is the second vehicle we have purchased through Rick and he is the only person we want to deal with when we are in the market to buy. More
by karenlynn.prevost
July 16, 2024
Amazing customer service, Lisa was an outstanding salesperson, I would definitely recommend if you are looking for a good experience and friendly people salesperson, I would definitely recommend if you are looking for a good experience and friendly people More
by Ebaileysmm
Employees Worked With
July 15, 2024
Lisa was very knowledgeable, patient, and listened to what I wanted. She worked very hard to find exactly what suited my needs. I was very impressed with her. what I wanted. She worked very hard to find exactly what suited my needs. I was very impressed with her. More
by Connietoth10
Employees Worked With
July 13, 2024
I have purchased many new cars from various car dealers in the past and have met poor, good and excellent service staffs from the car dealers. I have to rated Romeo on London Lexus as an outstanding servic in the past and have met poor, good and excellent service staffs from the car dealers. I have to rated Romeo on London Lexus as an outstanding service staff with high professionalism and knowledge in his job. He has assisted me in various issues with my Lexus cars all ended up in very satisfying result. A very good employee of Lexus London. Overall he also works for the best Lexus dealer that I know of. More
by Happy feet
