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Lexus of London
London, ON
3,930 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,930 reviews
June 28, 2016
Brakes done well Excellent plan for service and done promptly. Everything was explained cleary and concisely. Old, worn parts were shown to me to help me understand wh Excellent plan for service and done promptly. Everything was explained cleary and concisely. Old, worn parts were shown to me to help me understand what was being done. More
by Cubert
Employees Worked With
Jason Janusz
June 28, 2016
Satisfied surprise Integrity and understanding describe our experience with Rick. Excellent service! Kylie was fantastic to deal with also. I'm sure we will enjoy our L Integrity and understanding describe our experience with Rick. Excellent service! Kylie was fantastic to deal with also. I'm sure we will enjoy our Lexus for years to come. Thank you. More
by Lexus Eric
June 27, 2016
Great Experience I recently purchased a new vehicle from Lexus of London and it was nothing short of a great experience. My Salesperson Rick was amazing! Highly r I recently purchased a new vehicle from Lexus of London and it was nothing short of a great experience. My Salesperson Rick was amazing! Highly recommend Rick and Lexus of London. Thanks Lexus of London for making my experience a great one! Brendan More
by B
Employees Worked With
June 26, 2016
Stephanie - simply exceptional! Recently purchased the GX 460 from Stephanie and the experience surpassed our expectations. Stephanie went above and beyond to provide outstanding cu Recently purchased the GX 460 from Stephanie and the experience surpassed our expectations. Stephanie went above and beyond to provide outstanding customer service with a no-pressure approach! Highly recommend! More
by Mike Romeo
Employees Worked With
June 25, 2016
Great Experience! I'm very satisfied with my new Lexus purchase, and in particular with Sean McRae. Sean was very knowledgeable and helpful without being pushy, his en I'm very satisfied with my new Lexus purchase, and in particular with Sean McRae. Sean was very knowledgeable and helpful without being pushy, his enthusiasm for the product line was infectious, and he went over and above to accomodate.. As a repeat Lexus owner I can certainly vouch for Lexus of London, and would like to give a shout-out to Allan Calvert who warmly welcomed me back to the "family". Thanks also to Kylie, and a special thank you to Teagan! More
by Judy
Employees Worked With
Sean McRae
June 25, 2016
2016 RX 350 Purchase Sue and Allan were excellent to deal with and they made the car buying experience easy. I really appreciated the great communication and level of serv Sue and Allan were excellent to deal with and they made the car buying experience easy. I really appreciated the great communication and level of service throughout the car buying process. Sue and Allan aim to please and they were such a pleasure to work with. I highly recommend this dealership More
by RIS
June 24, 2016
Lexus of london Sales team was nice and informative they always made sure you were comfortable by offering water or a snack very professional Sales team was nice and informative they always made sure you were comfortable by offering water or a snack very professional More
by Mitchell Ryan
Employees Worked With
Kylie Ellis, Sean McRae
June 24, 2016
Great service Welcoming environment and excellent customer service. I am very satisfied with my purchase. Sean McRae took the time to go over every question that Welcoming environment and excellent customer service. I am very satisfied with my purchase. Sean McRae took the time to go over every question that I had regarding the financing terms and the vehicle features. I will definitely recommend this dealer to my family and friends More
by Natalia.Osorno
Employees Worked With
Allan Calvert, Sean McRae
June 24, 2016
Great Customer Service I didn't visit the dealership or end up buying a car from Lexus of London but had a very good 'shopping' experience. Sue was fabulous through email an I didn't visit the dealership or end up buying a car from Lexus of London but had a very good 'shopping' experience. Sue was fabulous through email and 'phone. She followed up quickly and comprehensively on all my questions and trade in information and pricing on the vehicle I was considering. Well done. More
by KWG
Employees Worked With
June 24, 2016
Came back a second time 😀 I usually don't bother with writing reviews but my experience with Lexus & more specifically your sales man Rick Watson😄 I had to let others know. Th I usually don't bother with writing reviews but my experience with Lexus & more specifically your sales man Rick Watson😄 I had to let others know. This was my second trip to purchase a second Lexus & the entire staff is great but Rick is who I'll always come to to buy a car. He was completely honest, informative & found the right car for me! He's so friendly & personable - his good looks surely help (heehee), but beyond that he knew about each vehicle I was talking about & killed any apprehensions I had. I will be back! Thanks again Lexus & Rick - you know have a life long loyal customer! More
by Lexuslover
Employees Worked With
