Lexus of London

Outstanding service Service team responded as soon as I arrived late on Friday afternoon without an appointment or advance call. Work was completed within a few days and Service team responded as soon as I arrived late on Friday afternoon without an appointment or advance call. Work was completed within a few days and below the estimated price. Team communicated all work and timing through the process including options and benefits. Great Team! More

Engine rebuild I have had a great time going to Lexus of London to get my car serviced and major work done it also. The staff, Jason, Lyndsi, and Romeo had great kno I have had a great time going to Lexus of London to get my car serviced and major work done it also. The staff, Jason, Lyndsi, and Romeo had great knowledge of the cars and better advice. I would recommend anyone with a Lexus to go there and feel reassured that your in the right hands. Thanks Lexus of London. More

Sue Vincent She was very professional and easy to deal with. Her product knowledge was excellent and she answered all of our questions very capably. Thanks for She was very professional and easy to deal with. Her product knowledge was excellent and she answered all of our questions very capably. Thanks for the great shopping experience More

Great Experience! Sue Vincent made my first experience buying from Lexus a valuable one. She was very attentive and answered my many questions patiently. I really app Sue Vincent made my first experience buying from Lexus a valuable one. She was very attentive and answered my many questions patiently. I really appreciated the free delivery service as well :). Loving my new IS 300! Thanks Sue and the Lexus crew! More

Outstanding Sales My sales rep was Stephanie Shearsby and she went above and beyond any experience I have had with a car dealership. To earn my business, she brough My sales rep was Stephanie Shearsby and she went above and beyond any experience I have had with a car dealership. To earn my business, she brought the car I chose to my office, met me on the price I offered, then came in on her day off to close so I could get the car in time for a weekend away. She dressed professionally at all times and was charming without being annoying. I'd like to add that this was probably not a high margin sale for the dealer, yet I was still treated respectfully and felt like I made a good decision to buy the vehicle. Do not hesitate to look into Lexus of London for a well priced used car. More

Excellent Service I recently had my Lexus serviced at Lexus of London and I found the customer service excellent. They provided a current model Lexus to me as a loner f I recently had my Lexus serviced at Lexus of London and I found the customer service excellent. They provided a current model Lexus to me as a loner for the day. My vehicle was serviced on time and to the agreed upon cost estimate. They provide competitive costs for service and repairs. My vehicle was returned to washed both inside and outside. The service Rep Karen Campbell was extremely helpful and provided follow up calls through out the day. I would recommend this dealership for both sales and service. More

Great help with a newly purchased vehicle Jason helped make sure my newly purchased vehicle was perfect, and addressed concerns I had in all aspect. I would definitely work with Jason again in Jason helped make sure my newly purchased vehicle was perfect, and addressed concerns I had in all aspect. I would definitely work with Jason again in the future! More

ES 350 I purchased a pre-owned Lexus ES-350 and had a great experience with this dealership from the moment I called to the time I cane to the dealership and I purchased a pre-owned Lexus ES-350 and had a great experience with this dealership from the moment I called to the time I cane to the dealership and meat Stephanie. She was very patient and answered all my questions. It was a Saturday and the office closed at 5PM but she allowed me to take the car to a mechanic for a second opinion and patiently waited for me to come back Kylie, explained the financing to me in detail and answered all my questions. Higgins I would like to thank her and Lexus of London for their excellent customer service. More

RECENT PURCHASE OF LEXUS RX350 My husband and I recently purchased a 2011 Lexus RX350. What a wonderful experience ! The staff at this location are above and beyond any other dea My husband and I recently purchased a 2011 Lexus RX350. What a wonderful experience ! The staff at this location are above and beyond any other dealerships that we have visited. We met the gentleman that detailed the vehicle, the sales representative, the sales rep that went through the final paperwork and even the manager of the dealership. WHAT AN ABSOLUTELY WONDERFUL EXPERIENCE. I would recommend this dealership in a HEARTBEAT. More

Excellent Service on the purchase of our NX200T SUV F3 Sport Thank you LEXUS of Canada to the following Staff with whom we have dealt with on the purchase of our new SUV. My Husband,myself and two sons went sh Thank you LEXUS of Canada to the following Staff with whom we have dealt with on the purchase of our new SUV. My Husband,myself and two sons went shopping for a new vehicle, checking out several dealers. I was quite impressed with the service we received from the following Employees at LEXUS OF LONDON. From the time we entered the door, there were Stephanie to greet us. The first thing we were offered was a drink of water or coffee, and this goes for all the staff that we came in contact with. Customer Service at this dealership are above and beyond any other dealership we have visited. As a former Bank Employee, I strongly believed in offering excellent customer service and this is what the following staff did. We truly appreciate the SUPERIOR CUSTOMER SERVICE we received. We are highly pleased with the excellent service they provided and their professionalism. After several visits,we had made a decision to go with LEXUS and made the purchase of our new 2016 SUV. We picked up the vehicle yesterday,did an excellent job explaining in detail the full operation of all the different features. We love our purchase more than ever now that we are sitting in it. GREAT JOB to everyone at LEXUS, we appreciate it and such commitment to GREAT CUSTOMER SERVICE. Thanks again Stephanie,for your wonderful customer service and professionalism. You have definitely gained a satisfied customer, who will refer friends and family. Thanks Sincerely yours Sheik More