Lexus of London

Pleasant dealing of Lexus RX450H When I came in the Lexus hall first time, to be honest, I just planed to walk around, never thought to order a Lexus car that day. I was given the cor When I came in the Lexus hall first time, to be honest, I just planed to walk around, never thought to order a Lexus car that day. I was given the cordial reception by Jack Ji, as a sales, he did his job very well. Finally, I decided to purchase one RX450H here, even I havn't talk with my wife. I used to drive with BMW and Benz before, this is a new try to me,and I believe Lexus won't make me disappointment. Ma Li 2016.7.15 More

bought my first cat Tom is an incredible associate. He set me up with the perfect car for an amazing price. It was my first purchase of a car, but the experience was fun Tom is an incredible associate. He set me up with the perfect car for an amazing price. It was my first purchase of a car, but the experience was fun and exciting, rather than stressful. Tom always goes above and beyond when it comes to helping people out. More

good dealership and dealer jack is a nice dealer whoi have never meet before. I saw a lexus is250 2014 before ,but i cannot affordable for that price . Jack help me find this is jack is a nice dealer whoi have never meet before. I saw a lexus is250 2014 before ,but i cannot affordable for that price . Jack help me find this is250 with excellent condition ,valueable price ... He is so patiented with every questions I asked. Lexus is a good choice for people who looking for comfortable ,sports cars.Jack Ji is a reliable dealer . More

Service for my 2014 Lexus IS350 I visited the Lexus of London service department on July 12th and received excellent customer service. Jason is extremely professional and thorough. J I visited the Lexus of London service department on July 12th and received excellent customer service. Jason is extremely professional and thorough. Jason is extremely knowledgeable and ensures that each of his guests are treated with the utmost respect. I enjoy the entire Lexus of London experience every time that I am in for a service. More

Helpful and personable We enjoyed meeting Sue Vincent. She was very capable and answered all of our questions promptly.We would welcome dealing with Sue for any future Lexus We enjoyed meeting Sue Vincent. She was very capable and answered all of our questions promptly.We would welcome dealing with Sue for any future Lexus purchases. More

Always excellent service! All of the service team at Lexus of London go out of their way to make sure you are happy and satisfied. I usually deal with Romeo and he goes the ex All of the service team at Lexus of London go out of their way to make sure you are happy and satisfied. I usually deal with Romeo and he goes the extra mile to make sure your concerns are taken care of and that any questions you have are answered. I'm very picky with my vehicles and their service and so far Romeo and the rest of the team are the best I've dealt with. More

Great experience Rick Watson helped me get my 2016 IS350. Very approachable, personable, and accommodating. Rick anticipated my needs and my car shopping experience Rick Watson helped me get my 2016 IS350. Very approachable, personable, and accommodating. Rick anticipated my needs and my car shopping experience fun. Highly recommended. More

Brake Service Excellent service all round, particularly with Jason and Karen. Jason initially, where an issue with my vehicle was identified and thoroughly explaine Excellent service all round, particularly with Jason and Karen. Jason initially, where an issue with my vehicle was identified and thoroughly explained. Subsequently, brought the vehicle for service a few days later, where Karen provided equal customer care and attention. A loaner vehicle was provided which ensured I was able to accomplish something, rather than spend the time waiting. While I have no experitse in the field, the final cost did not appear to be out of line for the work required for the vehicle. More

Great touch points through the day from Karen I brought my Lexus in for service this week and dealt primarily with Karen and also received help from Jason upon retrieving my car at the end of the I brought my Lexus in for service this week and dealt primarily with Karen and also received help from Jason upon retrieving my car at the end of the day. Karen kept me informed throughout the day of my car's status, and was very helpful. Jason was excellent at processing my payment at the end of the day. It was busy when I came in so the receptionist asked me to sit to wait for Jason, but she didn't tell me when he was free, so I waited for longer than I would have liked. More

New Brakes Was told on last oil change I needed new front brakes & rotors. Explained very well and time frame I needed to service. Booked a couple days ahead. Th Was told on last oil change I needed new front brakes & rotors. Explained very well and time frame I needed to service. Booked a couple days ahead. They worked with my schedule provided a car and price was completive. Karen updates me by text as she knows I cannot be reached by phone at work. More