Lexus of London

Never Disappointed Once again Lexus of London has exceeded my expectations ... just a regular service appointment on a regular day and again my vehicle was finished 2 ho Once again Lexus of London has exceeded my expectations ... just a regular service appointment on a regular day and again my vehicle was finished 2 hours before I needed it ... and at a few dollars less than I was quoted ... AND it was WASHED and VACUUMED at no additional charge. I'll repeat what I've been saying for almost 4 years now ... I am a LEXUS of LONDON customer FOR LIFE !!! More

Fantastic Dealership! First impression of Lexus of London was FANTASTIC! Drove 2 hours to test drive my first Lexus and my experience from answering the phones to closing First impression of Lexus of London was FANTASTIC! Drove 2 hours to test drive my first Lexus and my experience from answering the phones to closing the deal was superb. Stephanie, Stacey and Teagan were professional, friendly and most importantly very patient throughout the entire process. I would highly recommend this dealership to all my friends and family. More

The buying experience was exceptional. Stephanie was wonderful to deal with. I am not a fan of buying vehicles but Stephanie made this more enjoyable and comfortable than any other dealers Stephanie was wonderful to deal with. I am not a fan of buying vehicles but Stephanie made this more enjoyable and comfortable than any other dealership experience I have had. We could see honesty and sincerity quickly in dealing with Stephanie. Sue was a pleasure to deal with when we picked up the vehicle - very engaging and easy to talk to and took time to go over the vehicle with us, rather than just send us off with the keys. If I could have selected 4.5 instead of 4 stars, that would be my preference. I felt the attention/effort to the detail of removing some of the interior scuffs and touching up the paint chips could have been much better. The finished product vs. the expectation did not quite line up. That was our only disappointment. More

Gold Medal Service Lexus of London belongs on the top of the podium. Their staff are consistently friendly and professional and they are genuine in their concern that yo Lexus of London belongs on the top of the podium. Their staff are consistently friendly and professional and they are genuine in their concern that you are happy with your dealings with them. They are empathetic and I like the way that they work as a team to ensure you are well served. This is the first dealership I have encountered where I don't feel stressed. Joe Mazzella was a pleasure to buy the car from and Lyndsi Irwin should be the flag bearer for helpful service. Medals all round. More

I bought a used 2013 Lexus RX350 from this dealer. I am a very picky customer... I lived in Markham, Ontario when I bought my vehicle. After a few months of looking I saw a 2013 RX350 advertised on I am a very picky customer... I lived in Markham, Ontario when I bought my vehicle. After a few months of looking I saw a 2013 RX350 advertised online and then called the dealership; Lexus of London. They passed me onto a salesperson by the name of Rick Watson to answer my questions. Let's just say he answered them so well that I decided to drive about 2 hours to see the car in person. When I arrived to the dealership I felt at ease and comfortable from the minute I sat in Rick's office. I drove the car and decided to buy it. Unfortunately, due to a limited budget and second guessing myself several times I called Rick and looked at several options before picking my car up. I looked at a new vehicle and other used RX's. Repeatingly, Rick was there crunching numbers with me to ensure it all worked within my budget. I am in sales as well and I recall thinking "this poor guy how can he put up with me?" Well he did! Moreso, Rick demonstrated patience and excellent customer service to the end. Here I am months later enjoying my 2013 RX350 (the one I had originally called about) and I am extremely happy! There is a reason I left several dealerships in the GTA and drove for 2 hours to get a vehicle I really wanted. It had a lot to do with the professional sales and service that I receieved. Today as I look back at it months later I have no regrets! Thank you Rick and Lexus of London! More

helpful and friendly ! Everyone was very helpful and friendly, they were all working towards customer satisfaction. They worked wonders to make what I want happen.. Very p Everyone was very helpful and friendly, they were all working towards customer satisfaction. They worked wonders to make what I want happen.. Very professional in work. Definitely a 5 star service ! More

Service was excellent and on time. Friendly and knowledgeable about problems that might happen during the timeline of my lease. Have been a Lexus user for ov was excellent and on time. Friendly and knowledgeable about problems that might happen during the timeline of my lease. Have been a Lexus user for over 20 years. My son recently obtained a new Lexus. More

Good dealer with handsome price I have been to a few of dealer. The Lexus of London left a deep impression for me: the service was excellent. I had many questions about the vehicle a I have been to a few of dealer. The Lexus of London left a deep impression for me: the service was excellent. I had many questions about the vehicle and the options - many of the options on this technologically advanced vehicle I did not understand Jack Li explained everything to me clearly and patiently and gave good advice on what options would be most useful to me. All the staff were extremely helpful and when I picked up my new car, Brittany explained everything. More

unexpected car shopping experience because of Sue We just started to shop around for a car to replace our previous car, and we stopped at Lexus to only to check the cargo space of RX 350. Then Sue app We just started to shop around for a car to replace our previous car, and we stopped at Lexus to only to check the cargo space of RX 350. Then Sue appeared~~~ She introduced everything about the car with warm smiles. I felt very comfortable talking with her and asking questions to her. She answered every question in great details. All in all, after 2 hours, we purchased the car. Thanks a lot to her wonderful service! We enjoy the new car very much. We will definitely recommend her to our friends. She is the best sales person ever. P.S. The lounge at the dealership is very impressive, too. My kids have various kinds of snack to eat. If there were some toys, kids would feel happier. : ) Also, a lot of thanks to Stacey! She even delivered my cheque to my home. Great service! More