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Lexus of London
London, ON
3,933 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,933 reviews
November 10, 2016
Top Notch My recent experience with buying a car at Lexus was Top Notch. I was pleased with the knowledge, courtesy, and experience shown by Sue Vincent. The My recent experience with buying a car at Lexus was Top Notch. I was pleased with the knowledge, courtesy, and experience shown by Sue Vincent. The pleasant feelings remain after dealing at Lexus. James Hendry More
by Jimbo james
November 09, 2016
Regular Service They took very good care of us. When I showed the shop advisor an issue I thought was really minor, they were on it. Lexus is stepping up and doing an They took very good care of us. When I showed the shop advisor an issue I thought was really minor, they were on it. Lexus is stepping up and doing another major parts replacement under warranty. Parts ordered and installation scheduled. Car was washed and ready to go when we got back with the loaner. They also swapped my winter tires (mounted) for the summers! Really enjoyed the experience. More
by John Storjohann
Employees Worked With
Lyndsi Irwin
November 09, 2016
Friendly, courteous and professional staff. Purchased a vehicle perfectly suited to my needs and driving enjoyment. Vehicle was ready for me, washed, cleaned for my viewing and test drive. His Purchased a vehicle perfectly suited to my needs and driving enjoyment. Vehicle was ready for me, washed, cleaned for my viewing and test drive. History of the vehicle was available , purchasing experience not stressful at all, no old "bait and switch" routine. Salesperson was well prepared, very professional. Accomodated questions, listened and answered with accuarte information. Business manager made the process simple and very efficient. made a great purchase of an amazing vehicle at an amazing pricing, Many thanks to Lexus of London More
by msbuilder61
November 08, 2016
Amazing servIce every time. The entire service department is wonderful (Karen, Romeo), and extremely well trained. Check in is fast, efficient and the loaner Cecile option is he The entire service department is wonderful (Karen, Romeo), and extremely well trained. Check in is fast, efficient and the loaner Cecile option is helpful. Very welcoming environment. More
by Mscott123
Employees Worked With
November 08, 2016
Outstanding Customer Experience at Lexus of London First time customer at Lexus of London They've set the bar really high and are experts at building cutomer loyalty. Rick Watson was exceptional and First time customer at Lexus of London They've set the bar really high and are experts at building cutomer loyalty. Rick Watson was exceptional and responded to my inquiries in a prompt and courteous manner. Thank you for a great experience, I will be back! More
by maya
November 08, 2016
Servicing All servicing work has always been attended to and completed with perfection. Lexus goes beyond in their work and courtesy to their clients. All e All servicing work has always been attended to and completed with perfection. Lexus goes beyond in their work and courtesy to their clients. All enquiries I have made have been answered and have been most helpful. More
by Busylady1040
Employees Worked With
Other Employees :
Lyndsi Irwin, Adam McCallum, Tom Hiscott, Jason Janusz, Teagan McCombs
November 07, 2016
Lexus of London - repeat customer This is our second vehicle from Lexus of London - and I am sure it won't be our last. When dealing with anyone in this dealership you are made to fee This is our second vehicle from Lexus of London - and I am sure it won't be our last. When dealing with anyone in this dealership you are made to feel like you are part of a big family. There has never been any pressure or aggressive "sales pitch" to purchase their vehicles. Rick was so helpful in our latest purchase. He found the right vehicle for us and we couldn't be happier. If you are looking for a great vehicle from an even better dealership - then look no further than Lexus of London. You won't be disappointed. More
by S & C
Employees Worked With
November 06, 2016
Very pleasant, win-win trade transaction - done in 2 hours! This is our 4th RX350. Experience just keeps getting better. Sue is knowledgable, friendly, considerate of our time and easy to work with. Our situati This is our 4th RX350. Experience just keeps getting better. Sue is knowledgable, friendly, considerate of our time and easy to work with. Our situation does not require selling per se. A vehicle similar to the one we wanted was available to see. Negotiating the APS took only 20 minutes. Dealership met delivery condition; and, kept us informed of delivery closing. Excellent! More
by CRAIG & FRAN
November 04, 2016
Warm help Warm and friendly help me choose my suited model. Jack help me together to consider about my personality my habits to decide the right car that suits Warm and friendly help me choose my suited model. Jack help me together to consider about my personality my habits to decide the right car that suits me well. More
by Eleo
Employees Worked With
November 04, 2016
Great Repeat Customer Service Stephanie was very helpful in identifying new car lease opportunities when I was in for scheduled maintenance with my older 2013 RX350. As a result, Stephanie was very helpful in identifying new car lease opportunities when I was in for scheduled maintenance with my older 2013 RX350. As a result, I am now driving a 2016 NX 200t, which I am thoroughly enjoying ... a little smaller, to better fit my needs, but a great vehicle with a host of excellent options! Throughout the entire process Stephanie was timely and thorough in providing me with the necessary information and arranging for the new vehicle pickup. A friendly and seamless experience! More
by Bob50
Employees Worked With
