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Lexus of London
London, ON
4,019 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,019 reviews
August 09, 2024
Our visit to Lexus of London today was impressive to say the least. From the moment we were greeted by the friendly receptionist, met Lisa our salesperson to meeting Steph, the sales manager….we were treate the least. From the moment we were greeted by the friendly receptionist, met Lisa our salesperson to meeting Steph, the sales manager….we were treated with the utmost respect and courtesy. We cannot say enough about Lisa and the comfort level we feel with our dealings with her. We would highly recommend dealing with Lisa and Lexus of London. More
by jojodancerzzr4
Employees Worked With
Other Employees :
Unsure of the receptionists name. She was great!
August 08, 2024
Larry was amazing! His service was really reliable. I am going to remmond my friends. His service was really reliable. I am going to remmond my friends. More
by Lin
August 07, 2024
I found I was treated fairly and well. they took their time to perform a thorough assessment of my trade in and were willing to work with me on the purchase of my new car. Will be back whe they took their time to perform a thorough assessment of my trade in and were willing to work with me on the purchase of my new car. Will be back when it’s time to upgrade. More
by celine
August 02, 2024
Lisa Ali assisted me with my first lease and first Lexus! She is an amazing advisor with a warm and friendly demeanour! She was very pleasant throughout this whole process as she tried her best to meet our b She is an amazing advisor with a warm and friendly demeanour! She was very pleasant throughout this whole process as she tried her best to meet our budgetary expectations. She made this experience such a pleasant and memorable one. Definitely eased the stress of purchasing a new car and all the subsequent tedious processes that follows. I’d 10/10 recommend her to anyone I know! Thank you Lisa! Keep up the good work! More
by Kimberleyhainsley
Employees Worked With
August 02, 2024
Lisa was very professional and accepting of our pooch while we met with her. Lisa was easy to engage in friendly conversation. Lisa listened to our expectations with our offer for the vehicle so was ab while we met with her. Lisa was easy to engage in friendly conversation. Lisa listened to our expectations with our offer for the vehicle so was able to advocate on our behalf. So pleased with the service provided from start to finish. Very happy with our Subaru Outback. More
by Taylors
July 30, 2024
Showroom was bright , inviting, clean and active . There seemed to be lots of personal helping everyone with no wait time . Jillian Cook is outstanding. She was so knowledgeable and helpful. There w There seemed to be lots of personal helping everyone with no wait time . Jillian Cook is outstanding. She was so knowledgeable and helpful. There wasn’t one question she couldn’t answer . Both my husband and myself loved her smile and lovely personality. She was always an available for us . We had no doubt that we wanted to work with her and would highly recommend Jillian. More
by Joan
Employees Worked With
July 29, 2024
A good listener,a solution provider, and a trust builder, that is how I describe product advisor Lisa Ali. Thank you for your professionalism and patience. I would highly recommend Lisa Ali. that is how I describe product advisor Lisa Ali. Thank you for your professionalism and patience. I would highly recommend Lisa Ali. More
by Charles L
Employees Worked With
July 27, 2024
Excellent customer service! Rick is very knowledgable, pleasant, and professional. We had a great experience at Lexus of London. Rick is very knowledgable, pleasant, and professional. We had a great experience at Lexus of London. More
by kcechetto
Employees Worked With
July 27, 2024
My sales person was Lisa Ali and she was very instrumental in my choice to purchase a Lexus. From the start she made me feel very comfortable in all my questions and was who I first dealt with in instrumental in my choice to purchase a Lexus. From the start she made me feel very comfortable in all my questions and was who I first dealt with in August 2023. At that time we test drove the 2 models that I was considering. Early in the summer of 2024 I once again came into the dealership and Lisa was happy to spend some more time in narrowing it down to the vehicle that best suited me. More
by dougbb51
