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Lexus of London
London, ON
4,426 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,426 reviews
March 22, 2019
good service from jack ji I have a best experience for buying my new car. Friendly and helpful staff made my experience made me easy and clear to choose my best car. I have a best experience for buying my new car. Friendly and helpful staff made my experience made me easy and clear to choose my best car. More
by cc
Employees Worked With
allan zhang,Larry liang, Jack Ji
March 22, 2019
Fantastic Few weeks ago my wife and I were searching for a pre owned Lexus RX 350 Sport 3 for our father in law. Few days later my father in law met up with Na Few weeks ago my wife and I were searching for a pre owned Lexus RX 350 Sport 3 for our father in law. Few days later my father in law met up with Natalie, she was super friendly, helpful and kind to him.. she didn't pressure him buying the vehicle .... My father in law ended up buying the white lexus rx 350 sports3 .. . We saw a big scratch on one of the rim she handle it very well make it look as new when we arrived to pick up the car.... My father in law very please with his new car and has a lot to learn due to many options on the dash board ! We would recommend anyone who is looking for a Lexus to see her first Thank You Natalie for being super awesome !... More
by vietkidd
Employees Worked With
Natalie Marsh
March 22, 2019
Fast, efficient, friendly Best service in town! Karen goes above and beyond to help me out. Tire switch done and car cleaned. Does it get any better than that? Best service in town! Karen goes above and beyond to help me out. Tire switch done and car cleaned. Does it get any better than that? More
by feisan@rogers.com
Employees Worked With
Karen Campbell
March 21, 2019
Leak in Tire This dealership is always very responsive to issues that arise. If urgent they try to fit it in while you wait which is appreciated. I requested a c This dealership is always very responsive to issues that arise. If urgent they try to fit it in while you wait which is appreciated. I requested a call back to understand the issue and I received a call back from Romeo with with information that I requested. More
by Quintin
Employees Worked With
March 21, 2019
Lexus my love I have a best experience for buying my new car. Friendly and helpful staff made my experience made me easy and clear to choose my best car I have a best experience for buying my new car. Friendly and helpful staff made my experience made me easy and clear to choose my best car More
by Andy
Employees Worked With
Allen Zhang , Jack Ji
March 21, 2019
Thank your help Thank you Allen and jack help me find my best car. They can speak Chinese which is well to some provoke just arrive here thank you again Thank you Allen and jack help me find my best car. They can speak Chinese which is well to some provoke just arrive here thank you again More
by Janetel
Employees Worked With
Allen zhang, Jack Ji
March 20, 2019
Excellent Service I really appreciate the time Romeo takes to continue to teach me about my vehicle and to ensure every issue is resolved quickly to my satisfaction. I really appreciate the time Romeo takes to continue to teach me about my vehicle and to ensure every issue is resolved quickly to my satisfaction. More
by MLD
March 20, 2019
New purchase. Previous client We have been clients of Lexus of London for a number of years for sales and service. We have just purchased a new RX after talking to Sue Vincent and We have been clients of Lexus of London for a number of years for sales and service. We have just purchased a new RX after talking to Sue Vincent and the rest of the team. We were very pleased with the friendliness of the people and their knowledge of the vehicles. They were reliable, prompt with response to questions and a pleasure to deal with. I would highly recommend Alan the manager, Sue, and the rest of the people at London Lexus James,Sarnia More
by James,sarnia
Employees Worked With
Alan, Lauren , Sue Vincent
March 19, 2019
Help with messages Very caring and helpful. I called on Saturday as was visiting from out of town and got an appointment for Monday. Was surprised to be offered a loaner Very caring and helpful. I called on Saturday as was visiting from out of town and got an appointment for Monday. Was surprised to be offered a loaner car since it was not my home dealership More
by Cathy
Employees Worked With
Henry Gao
March 16, 2019
Lexus of London - great service! Traded our 2005 Lexus for a 2018. All staff (sales, service, etc.) were knowledgeable, courteous and helpful. There was a small mix up with one of t Traded our 2005 Lexus for a 2018. All staff (sales, service, etc.) were knowledgeable, courteous and helpful. There was a small mix up with one of the additional services we purchased and they resolved it immediately and to our satisfaction. Would absolutely recommend them. More
by Lambeth
