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Lexus of London
London, ON
4,426 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,426 reviews
March 29, 2019
Remove snows. Recall repair Provide a courtesy car, they text your when the car is ready for pick up, your car is returned to you cleaner than when you dropped it off, staff are Provide a courtesy car, they text your when the car is ready for pick up, your car is returned to you cleaner than when you dropped it off, staff are always always polite. Looking for a new car - they bring the car to you to test drive, after you purchase the car...they will deliver it to you. Always a positive experience. More
by Marla
March 29, 2019
Professional and Prompt I would never consider taking my Lexus anywhere else for service. Romeo has been exceptional each and every time. He goes above and beyond what is e I would never consider taking my Lexus anywhere else for service. Romeo has been exceptional each and every time. He goes above and beyond what is expected, provides honest and reliable information which is always appreciated! Thank you! More
by Macris
Employees Worked With
March 28, 2019
Review Brought my vehicle in to have the tires changed. Very impressed with receiving my car back with it being washed, mats cleaned and quick cleaning insi Brought my vehicle in to have the tires changed. Very impressed with receiving my car back with it being washed, mats cleaned and quick cleaning inside as well as the convenience of a loaner vehicle. I must admit I am a little disappointed with the upcoming changes to the loaner program. More
by Jo
March 28, 2019
Very satisfying. What I expected from Lexus & I was happy with it. Was able to get in right on time & it was fixed when Romeo said it would be. What I expected from Lexus & I was happy with it. Was able to get in right on time & it was fixed when Romeo said it would be. More
by Jimhogan@50
Employees Worked With
March 26, 2019
Great experience I purchased a used car from Rick Watson. Our interaction with Rick and the staff was very professional and thorough during the sales and delivery proc I purchased a used car from Rick Watson. Our interaction with Rick and the staff was very professional and thorough during the sales and delivery process. They promised to do a couple of things to the car before we picked it up and all promises were kept. Great experience. More
by Rubytuesday
March 26, 2019
Service review Lexus IS 300 is a nice car especially for female since it is easily to control. The stuff there helped clients to understand each function of the vehi Lexus IS 300 is a nice car especially for female since it is easily to control. The stuff there helped clients to understand each function of the vehicle they want, they are nice and patient. More
by Paris
Employees Worked With
Allen Zhang , Jack Ji
March 25, 2019
review They provided nice services with a high efficiency, clarified lease terms or vehicles pretty clear. They gave me some useful suggestions as well. In a They provided nice services with a high efficiency, clarified lease terms or vehicles pretty clear. They gave me some useful suggestions as well. In all, it is a good store. More
by 111
Employees Worked With
Allen Zhang, Jack Ji
March 23, 2019
AWESOME dealership First of all, my lexus 350si was called in for air bag recall...Lexus of London gave me a loaner that was out of this world....and to top it off when First of all, my lexus 350si was called in for air bag recall...Lexus of London gave me a loaner that was out of this world....and to top it off when I picked up my car...it was washed, vacuumed from an entire winter of dirt...OMG...and then they topped up my gas tank ...who does that....LEXUS DOES. !!! Wow, I actually went back in and gave a big loud Grateful thankyou to whoever was in ear shot and gave Karen a hug...LOL Thanks Lexus of London Cathy Manherz More
by Lexus car
Employees Worked With
Karen Campbell
March 22, 2019
Very Friendly staff,Best Experience to buy a car from this dealer.Fantastic place, great customer service!I would recommend them anytimeExcellent knowledge of vehicles and very customer friendly. from this dealer.Fantastic place, great customer service!I would recommend them anytimeExcellent knowledge of vehicles and very customer friendly. More
by 1Lexus
Employees Worked With
Other Employees :
Rhonda Thompson, Natalie Marsh, Lauren Rossini
March 22, 2019
Air bag recall Great service very accommodating great snacks. Should have TV on close caption as there is know sound. Nothing you can do about the Free Press it is w Great service very accommodating great snacks. Should have TV on close caption as there is know sound. Nothing you can do about the Free Press it is what it is. More
by Max$$$
