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Lexus of London

London, ON

4.9
4,113 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,113 reviews

January 14, 2025

Shanna was absolutely fabulous to deal with. She has excellent customer service skills and goes out of her way to respect client time. I’ve always had amazing service at Lexus of London and will More

by Sturbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanna McQuarrie
January 14, 2025

I purchased a used Lexus is300 in St. Catharines and didn’t receive a tutorial in the use of settings or even what all could be controlled on my screen. Shanna explained and demonstrated More

by MarneyTrotter
Recommend Dealer
Yes
Employees Worked With
Shanna McQuarrie
January 09, 2025

After finding compatible dealership options that were unsatisfying, I found Gent Raka at the Lexus of London Dealership. I am in my mid-30s with my spouse and we do not spend much time trying to look aff More

by BryanHaagsman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gentrit Raka
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2025

Excellent sales representative. Knows her product . Followed up on a regular basis. Extremely helpful and courteous in my search for a certified new vehicle. I would certainly recom More

by Ron
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2025

Very welcoming when we arrived. Friendly and informative but not pushy as we browsed the vehicles. More

by vdj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

This is the second vehicle I've purchased from Lisa at Lexus of London, and I am just as happy the second time around as I was the first. Absolutely phenomenal customer service. Although there was a sligh More

by caroline
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2025

This is the third Lexus that I have purchased from this dealership. They have always being courteous and responsive while also providing me with the best pricing in south western Ontario. I dealt with Gen More

by Ralph Parry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gentrit Raka
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2025

Thank you so much for everything. Will refer all my friends come to this dealership . More

by 929518808
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Ji
December 31, 2024

We are long time and loyal Lexus owners. For this purchase, we were helped to make the transition from Stephanie Shearsby to Jillian as our sales associate. Trust that we are getting the b More

by Jimmy
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ouellette, Shanna McQuarrie
Jan 08, 2025 -

Lexus of London responded

Thanks for being part of the family. :)

December 31, 2024

My overall experience was amazing! Jillian was great to work with. I feel like I made a new friend. I have dealt with Lexus of London for many years and have never been disappointed! More

by Sally Hall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenden Gillespie
Jan 08, 2025 -

Lexus of London responded

Thank you!

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