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Lexus of London
London, ON
4,501 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,501 reviews
February 09, 2021
Excellent service. Very polite people working there.Good explanation of the work that was being done and why. Nice bright showroom with plenty of new cars to look at and dream of having. explanation of the work that was being done and why. Nice bright showroom with plenty of new cars to look at and dream of having. More
by Corrie1209
Employees Worked With
Karen Campbell
February 09, 2021
Kevin was a pleasure to work with from beginning to end. His professionalism combined with his knowledge made us feel very comfortable. Overall we had a great experience with Kevin, Jordan and Lauren of Lex His professionalism combined with his knowledge made us feel very comfortable. Overall we had a great experience with Kevin, Jordan and Lauren of Lexus of London! More
by Thi Nguyen
Employees Worked With
Jordan (tech), Lauren Rossini, Kevin Gittens
February 09, 2021
Excellent salesman no pressure to buy took the time to go over the car. Lexus IS one of the best vehicles on the road. I highly recommend then over the car. Lexus IS one of the best vehicles on the road. I highly recommend then More
by Daveljennings@outlook.com
Employees Worked With
February 07, 2021
Our recent purchase from Sue Vincent was an exercise in satisfaction. The incredible level of professionalism started on arrival and built as we moved forward. Everything went flawlessly and the expert ass satisfaction. The incredible level of professionalism started on arrival and built as we moved forward. Everything went flawlessly and the expert assistance of Lauren Rossini and Jordan Fera only assured my best auto purchase to date. Thank you and your teams for all you did. Allan and Sharon Dick More
by allansharond
Employees Worked With
Sue Vincent
February 07, 2021
It was a great purchase experience with Larry & Jack & Allan and Rita, they were amazing guide me from beginning through the whole purchase process, if I could I will give them five star plus. I appreci Allan and Rita, they were amazing guide me from beginning through the whole purchase process, if I could I will give them five star plus. I appreciate Larry drive across GTA delivery my vehicle. I can’t disagree his is the best car sales I have ever met. I will definitely recommend Toyota Town with my friends, although I am living in the East Gwillimbury! More
by Nan Si/Ximeng Bai
February 05, 2021
I just purchased a vehicle from Lexus London and was thoroughly impressed with the professionalism of my Sales Rep Sue Vincent. She was a pleasure to deal with and quite knowledgeable about all aspects thoroughly impressed with the professionalism of my Sales Rep Sue Vincent. She was a pleasure to deal with and quite knowledgeable about all aspects of the vehicle I purchased. I would without a doubt recommend Lexus London even though I travelled over 2 hours to get to the dealership!! I tried dealing with other Lexus Dealerships closer to my vicinity but was either given the run around or not contacted back in a timely manner! Sal. More
by Sal
Employees Worked With
Sue Vincent
February 05, 2021
I am from Waterloo but I choose London Lexus. The team are amazing. I deal with Larry he provided number one service they take care new customer and they take care return customer too. Hundreds percent w are amazing. I deal with Larry he provided number one service they take care new customer and they take care return customer too. Hundreds percent will be back to this location when need a new car More
by Wilma
February 05, 2021
Allen and his colleagues are very warm-hearted, patient and helpful. It’s a good experience. Thank you very much ! I strongly recommend lexus of London! and helpful. It’s a good experience. Thank you very much ! I strongly recommend lexus of London! More
by Bf
February 05, 2021
Kevin was great at his job. We appreciated the care that he took re Covid-19. He graciously offered water and he went out of his way to be sure that we were totally aware of all of the features car that we he took re Covid-19. He graciously offered water and he went out of his way to be sure that we were totally aware of all of the features car that we were interested in. He was extremely polite, well spoken and we could not have asked for a better presentation. We did in the end decide to go with an Infiniti, because my wife liked. its lines better. More
by David S
Employees Worked With
Kevin Gittens
February 05, 2021
The best car dealer I have ever dealt with.Sales staff is excellent with no pressure sales tactics just good information from a well informed staff. The service department is outstanding. excellent with no pressure sales tactics just good information from a well informed staff. The service department is outstanding. More
by Lynn
Employees Worked With
