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Lexus of London
London, ON
4,114 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,114 reviews
March 27, 2020
Rick was incredibly helpful and answered all of our questions when my husband and I came in to the Lexus dealership. he was very knowledgeable and friendly. We will definitely be back again soon for a questions when my husband and I came in to the Lexus dealership. he was very knowledgeable and friendly. We will definitely be back again soon for a test drive. More
by Heather.mayer
Employees Worked With
March 25, 2020
Service for air-bag replacement Many thanks to Ms. Campbell for her outstanding service to me personally. I would certainly recommend anyone to this dealership for sales, warranty a Many thanks to Ms. Campbell for her outstanding service to me personally. I would certainly recommend anyone to this dealership for sales, warranty and service. Rob Mathieson St. Marys, Ontario. (March 2020) More
by Methuse
Employees Worked With
March 23, 2020
Simply the 'BEST' This is the second Lexus we've bought from Lexus of London. I've had 4 BMW's a Volvo and Mazda and the Lexus is by far the very best - for quality, de This is the second Lexus we've bought from Lexus of London. I've had 4 BMW's a Volvo and Mazda and the Lexus is by far the very best - for quality, dependability and especially the after sale service - second to none. This last car RX 350 saved our lives - without gong into details the car came to a dead stop automatically preventing me from rear-ending anther car doing 80KM /hour. Again 'Simply the "BEST" Evan Collins - London Ontario More
by elcollins
March 22, 2020
Larry is an excellent car dealer with great knowledge. He helped me find a good car which I needed. Good job Larry! I will buy a car from you next time too. helped me find a good car which I needed. Good job Larry! I will buy a car from you next time too. More
by Lina kim
Employees Worked With
March 22, 2020
Great Experience My wife and I bought a RX450H. Kevin was great as a sale rep, we took our time with the decision and felt very little pressure (that is a plus). Jac My wife and I bought a RX450H. Kevin was great as a sale rep, we took our time with the decision and felt very little pressure (that is a plus). Jack did a great job of completing the final details of the deal. A couple of issues with the delivery in that all the dealer installed options where not completed, which could have been a result of completing the final deal over the phone. The issues where quickly and efficeintly resolved. We live over an hour away and Allan did a great job of ensuring the options where installed, he dropped of a loaner vehicle and then took our car to London. Only less than positive review would be with the technology specialist , they where nice and polite, but did not know that car that well. Suggest additional technical training on the different vehicles and the session include a drive to better demonstrate the different technology . More
by Rick
Employees Worked With
Allan Calvert, Jack Ji, Kevin Gittens
March 21, 2020
Completely satisfied Very comfortable to await car with coffee etc available. They did what they had to do quickly. When appropriate a loaner is available and offered. Sta Very comfortable to await car with coffee etc available. They did what they had to do quickly. When appropriate a loaner is available and offered. Staff friendly, responsive and informative. More
by juliapigache
Employees Worked With
Tom Hiscott, Henry Gao
March 20, 2020
Great Service Every Time Looked after my service needs quickly and completely. Outstanding focus on doing the job right. Always ensure my vehicle is in top running order. My f Looked after my service needs quickly and completely. Outstanding focus on doing the job right. Always ensure my vehicle is in top running order. My first choice for service. More
by jpheindl
Employees Worked With
March 19, 2020
Allen is very nice! He is very responsible.If i have any question, he will answer my question very quick. I think he is a good sale question, he will answer my question very quick. I think he is a good sale More
by keiyuen2244
March 19, 2020
Great service. Service to be done was described to me before and results were reviewed with me after the service. Car came back clean and on time before and results were reviewed with me after the service. Car came back clean and on time More
by Peter
Employees Worked With
March 18, 2020
Excellent service Allen! Had a wonderful time at Lexus of London, great staff and overall great dealership. Definitely will have a great time with my car. London, great staff and overall great dealership. Definitely will have a great time with my car. More
by peterwu0228
Employees Worked With
Jack Ji, Allen Zhang
