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Lexus of London

London, ON

4.9
4,423 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,423 reviews

April 07, 2021

Clean awesome place!Dealer was customer focused and has Clean awesome place! Dealer was customer focused and has Japansese ethics and workmanship! Will visit for all future oil changes and other service More

by Manish10009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Campbell, Adam Mann, Kaela Pineda
April 06, 2021

Allen was great to work with from the beginning of the process to the end. He was prompt to contact me once I reached out about the vehicle we were interested in through the Lexus site. He's friendly, kno More

by Ivan
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Zhang
April 05, 2021

We had a great experience recently with trading up our old Lexus for a newer model. Kevin was very thorough, professional and friendly. He was careful to explain all of our options and went out of his w More

by Diana
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
April 01, 2021

Dale is great, professional and very friendly. The work done on the vehicle is excellent. I trust Lexus London because of these great people at the service department. More

by lexuskong
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2021

I had a great experience at lexus of london. Sue, the sales lady who assisted me was very professional, helpful and was as detailed as possible with providing answers for the questions i had. It was my f More

by Philipferreira87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Vincent, Thomas Geeves
March 29, 2021

I had a great experience while purchasing my new Lexus. Sue Vincent was a pleasure to deal. She had a great attitude and the entire experience was pressure free. The dealership itself was welcoming and sp More

by Mark M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent, Thomas Geeves
March 29, 2021

It exudes professionalism.All staff are friendly and helpful. Highly recommend. The entire process from booking to pick up was well done. I applaud the staff. More

by Tony.dagnone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CARMEN Jones
March 27, 2021

We just purchased a "slightly" used NX. Kevin Gittens was a pleasure to deal with. He was careful to explain the process and process the paperwork. Also, we are happy with the general experience at the deale More

by mikecobb56@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
March 26, 2021

Requested wait for 2 items to be done. Tire change and required Safety change. Both done within 1.5 hours. No issues. Waited in pleasant, quiet surroundings. More

by joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2021

I cannot say how great I was treated by Keven Gittens. I I cannot say how great I was treated by Keven Gittens. I never met him in person but lots of phone calls and emails. He actually called during lockd More

by atkinson_carl
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
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