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Lexus of London
London, ON
4,113 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,113 reviews
August 03, 2020
My experience with Lexus of London during covid was very pleasant and safe. Rick Watson, was fantastic to deal with. He was professional, courteous, and knowledgeable. I will refer family and friends to Lex pleasant and safe. Rick Watson, was fantastic to deal with. He was professional, courteous, and knowledgeable. I will refer family and friends to Lexus in the future. More
by Gearhead10
August 01, 2020
Kept it simple. Answered every question I had on the spot! Able to feel confident in the car shopping experience & obtaining my new car. Thank you so much Lexus, Rick I will highly recommend you for any spot! Able to feel confident in the car shopping experience & obtaining my new car. Thank you so much Lexus, Rick I will highly recommend you for anyone looking for great customer service & a great car More
by Kelly
Employees Worked With
August 01, 2020
Thank you Rick for such fantastic service. Very knowledgeable, well informed and great follow up! Best car shopping experience. Highly recommend Lexus of London. JB knowledgeable, well informed and great follow up! Best car shopping experience. Highly recommend Lexus of London. JB More
by Joanne
Employees Worked With
July 30, 2020
Five Star All the Way. We found the car that I had been looking for online and decided to take a drive to London ( 1.5 hours ) Kevin saw us immediately, even though we did We found the car that I had been looking for online and decided to take a drive to London ( 1.5 hours ) Kevin saw us immediately, even though we did not have an appointment, and ushered us to his office. The car was still available and within an hour we had taken the car for a test drive & purchased it. Our experience with Kevin was “ Five Star All the Way. “ More
by donnahagey
Employees Worked With
Lauren Rossini, Kevin Gittens
July 30, 2020
Wonderful Deal!! I'm glad I choose Lexus. Had a great experience with London Lexus Dealership, at the same time, I would like to thank miss Sue Vincent for helping us I'm glad I choose Lexus. Had a great experience with London Lexus Dealership, at the same time, I would like to thank miss Sue Vincent for helping us choose the most suitable vehicle and giving us the best service!! Highly Recommend anyone to meet Sue Vincent for your purchase!! Thank you Again!! More
by Ravi Pandey
Employees Worked With
Sue Vincent, Thomas Geeves
July 30, 2020
Had a great experience with Kevin Gittens from Lexus. He was professional, fair and his service was exceptional. If I am in the market for a Lexus I’ll for sure see Kevin again! Anyone else in the market was professional, fair and his service was exceptional. If I am in the market for a Lexus I’ll for sure see Kevin again! Anyone else in the market for one I would 100% refer to him! Thanks Kevin! More
by Ryan
Employees Worked With
Kevin Gittens, Kevin Gittens, Thomas Geeves
July 29, 2020
Initially I have a lot of questions about buying/lease a car. Larry in the sales department help through the process and gives me lots of useful advise. He is super nine and patient, he answers all my quest car. Larry in the sales department help through the process and gives me lots of useful advise. He is super nine and patient, he answers all my questions and explained the advantages and disadvantages for different type for each buying option. I strongly recommend people who wants to find a patient and knowledgeable sales to contact Larry. More
by Anthony
Employees Worked With
July 29, 2020
TOP NOTCH All The Way. Absolutely love the car and can't say enough about the fabulous treatment. I found my car on the Lexus of London website and contacted them to arrange Absolutely love the car and can't say enough about the fabulous treatment. I found my car on the Lexus of London website and contacted them to arrange a test drive. Sue contacted me the next day to follow up, the car was off site for detailing and as soon as it returned I was off for the test drive. Sue stayed after hours to make the deal happen. Can't say enough about the attention to detail Sue, Lauren, and the rest staff put into this sale to make it seamless. Thanks again so much Sue, Lauren, Stephanie, Chris and rest of the staff at Lexus of London. More
by Daniel D. Dakin
Employees Worked With
Other Employees :
Adam McCallum, Sue Vincent, Lauren Rossini, CARMEN Jones
July 28, 2020
Just bought a new Lexus NX Absolutely great service. Professionalism displayed by all I dealt with ie sales, finance, service etc. Dealership very well presented and in spotles Absolutely great service. Professionalism displayed by all I dealt with ie sales, finance, service etc. Dealership very well presented and in spotless condition. Would definitely recommend to friends. More
by dmwgrant
Employees Worked With
Sue Vincent, Lauren Rossini, Thomas Geeves, CARMEN Jones
