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Lexus of London
London, ON
4,113 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,113 reviews
August 29, 2020
Very knowledgeable about all Lexus products and services. A total awesome customer experience! My mom and I are so happy with our new purchase. Thanks so much Nathan~ You’re the best ☺️ A total awesome customer experience! My mom and I are so happy with our new purchase. Thanks so much Nathan~ You’re the best ☺️ More
by michelle a
Employees Worked With
Nathan Butcher
August 27, 2020
I brought my 2015 Lexus NX200t in for service on August 26, 2020. Brad Dako, Service Advisor, did such a great job on my Lexus from beginning to the end. My Lexus was fixed right at the first time and in 26, 2020. Brad Dako, Service Advisor, did such a great job on my Lexus from beginning to the end. My Lexus was fixed right at the first time and in a timely manner. My Lexus was also cleaned in and out when I picked it up. I am rating 5 STARS+ to Brad Dako. Karen Campbell and Carmen Jones were also helpful to me in the past. I strongly recommend Lexus of London Service Department to all Lexus's owners. Thank you Lexus of London, Hoa Ly Ps: Please add Brad Dako to the Service Department on Dealer Rater website. More
by HL
August 22, 2020
Jack and Larry exhibited excellent team work. They brought customers with brilliant communications and customer oriented considerations. Quick and deligent following up. Hard working sales. brought customers with brilliant communications and customer oriented considerations. Quick and deligent following up. Hard working sales. More
by tongshui
August 21, 2020
Excellent service and people are very kind and warm-hearted. This could be my one of my best experience in car dealership. Thank you all. warm-hearted. This could be my one of my best experience in car dealership. Thank you all. More
by samgong
August 21, 2020
Great service overall but the detailing department is one of the best in London You guys are amazing beautiful job thank you I will definitely recommend this Service to a lot of people of the best in London You guys are amazing beautiful job thank you I will definitely recommend this Service to a lot of people More
by Fifaduce
August 21, 2020
Top notch professional team you have at Lexus of London. Every single person I interacted with was confident, friendly, knowable and truly cared. The vehicle is truly spectacular in all aspects(RX 350). I Every single person I interacted with was confident, friendly, knowable and truly cared. The vehicle is truly spectacular in all aspects(RX 350). I will always recommend to all my friends and family to call you first. Thank you for a wonderful experience and welcoming me to the Lexus family. More
by scott.hemmerich
Employees Worked With
Sue Vincent, Rhonda Thompson, Lauren Rossini, Kevin Gittens, Nathan Butcher, Thomas Geeves
August 21, 2020
Great dealership. They helped me get exactly what I wanted within my budget. They make sure that you leave happy with your purchase. The service was unparalleled! wanted within my budget. They make sure that you leave happy with your purchase. The service was unparalleled! More
by Sarah
August 20, 2020
Friendly, efficient, professional, knowledgeable, Respectful helpful. Appreciative of courtesy car when mine being serviced. Met with salesperson to discuss new vehicle lease options on recent vi Respectful helpful. Appreciative of courtesy car when mine being serviced. Met with salesperson to discuss new vehicle lease options on recent visit. More
by kmychayluk
Employees Worked With
Other Employees :
Sue Vincent, Thomas Geeves, CARMEN Jones
August 20, 2020
excellent service and excellent shopping experience， patience and carefulness from Larry and Jack. Also the car is totally fit with my expectations. Will recommend to friends. patience and carefulness from Larry and Jack. Also the car is totally fit with my expectations. Will recommend to friends. More
by qc
August 19, 2020
Thanks Larry and Jack for helping me find desirable vehicle. Such a great team! Will definitely shop here again in the future! Keep the good work up! vehicle. Such a great team! Will definitely shop here again in the future! Keep the good work up! More
by weitongliu5
