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Lexus of London
London, ON
4,112 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,112 reviews
September 29, 2020
Service personnel are friendly, welcoming, knowledgeable & answer any questions in a straightforward manner. Everything one would expect. Would highly recommend Lexus of London service to everyone. & answer any questions in a straightforward manner. Everything one would expect. Would highly recommend Lexus of London service to everyone. More
by peel1917
September 29, 2020
It was a great experience buying this car. I appreciated the friendly staff and efficient process of completing the sale. Thank you very much. I will return for future business. Khalil the friendly staff and efficient process of completing the sale. Thank you very much. I will return for future business. Khalil More
by Mohammed Khalil
Employees Worked With
Kevin Gittens
September 28, 2020
I had a wonderful experience dealing with Lexus or London. Kevin was great and very helpful, he answered all my questions throughly. Great and friendly service. Would definitely recommend London. Kevin was great and very helpful, he answered all my questions throughly. Great and friendly service. Would definitely recommend More
by Lindsaycleator
Employees Worked With
Lauren Rossini, Kevin Gittens
September 25, 2020
It was a pleasant experience working with everyone at the dealership. I was not push into anything. I am from Toronto and Lexus of London was able to give me the best deal. dealership. I was not push into anything. I am from Toronto and Lexus of London was able to give me the best deal. More
by sshiwmangal
September 25, 2020
Larry is great people who is so kind, patient and professional. He help me to find the excellent car. I am so happy for this NX300. professional. He help me to find the excellent car. I am so happy for this NX300. More
by jingyi
September 23, 2020
Thank you so much Allen. You are very professional and thoughtful! I am very pleased with my new car! I really truly love this brand. thoughtful! I am very pleased with my new car! I really truly love this brand. More
by Jesse
September 21, 2020
Allen gives me the best price around the London area. He is super helpful and realiable. I found my dream car by his guidance and I love my car! We had a great experience with purchasing our Lexus at Lexus is super helpful and realiable. I found my dream car by his guidance and I love my car! We had a great experience with purchasing our Lexus at Lexus of London. More
by 1357215973
Employees Worked With
Allen Zhang
September 21, 2020
Was really helpful when I wanted to purchase a new vehicle. Explained the features included in the car really well. Also secured a great price for the purchase! vehicle. Explained the features included in the car really well. Also secured a great price for the purchase! More
by fyang294
Employees Worked With
Allen Zhang
September 21, 2020
As always it is a pleasant experience visiting the service department at Lexus of London. The dealership is top notch and all staff are very pleasant to deal with. A courtesy vehicle was awaiting for service department at Lexus of London. The dealership is top notch and all staff are very pleasant to deal with. A courtesy vehicle was awaiting for me during my service. Upon returning to the dealership my vehicle was cleaned and washed as usual. Keep up the fine work and experience. More
by hank28
September 20, 2020
Kevin made the buying process incredibly easy. A great staff. Test drive process was great, and they weighed several buying options out for me. Absolutely zero pressure sales. Everyone was kind and res staff. Test drive process was great, and they weighed several buying options out for me. Absolutely zero pressure sales. Everyone was kind and respectful. Much thanks to Kevin for answering my questions. Would highly recommend calling Lexus of London if you ever thought about owning a Lexus. You owe it to yourself to test drive one! More
by stewartb
Employees Worked With
Kevin Gittens
