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Lexus of London
London, ON
4,108 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,108 reviews
January 22, 2021
I just purchased a 2020 RX 350 Executive Driven demo from Rick Watson. Very impressed with the time and respect that he gave to me. I have purchased many cars and Rick made the sales process seamless. Firs Rick Watson. Very impressed with the time and respect that he gave to me. I have purchased many cars and Rick made the sales process seamless. First time purchasing a 'demo' vehicle and was very impressed with detailing and delivery of the 'like new' vehicle to my door by the driver Rob. I feel I received an excellent price on my Lexus vehicle and would definitely purchase again from Rick in the future. Highly recommend Rick and Lexus of London! More
by L. Bradshaw
January 21, 2021
Allen was a fantastic sales rep and made leasing our RX a very easy and straightforward process. He is very detail-oriented and honest when showing us different cars and has a great sense of humor. Would def very easy and straightforward process. He is very detail-oriented and honest when showing us different cars and has a great sense of humor. Would definitely work with him again in the future. More
by alina
January 20, 2021
I recently purchased a 2012 ES350 Lexus from Rick Watson, and I must say the experience was wonderful. I would not hesitate to recommend Rick and Lexus of London for their automotive needs. and I must say the experience was wonderful. I would not hesitate to recommend Rick and Lexus of London for their automotive needs. More
by Sean McAnulty
January 20, 2021
GREAT CUSTOMER SERVICE WAS VERY HELPFUL AND KNEW HIS PRODUCTS WAS NOT PUSHING AND WANTED TO MAKE SURE THAT I HAD ALL THE INFORMATION I NEEDED BEFORE LEAVING PRODUCTS WAS NOT PUSHING AND WANTED TO MAKE SURE THAT I HAD ALL THE INFORMATION I NEEDED BEFORE LEAVING More
by CSPADA
Employees Worked With
Jordan Skellett
January 15, 2021
First time service since purchasing my Lexus. From the moment I called till the moment I picked up my car - the service was exceptional. Great place to buy and service your Lexus. moment I called till the moment I picked up my car - the service was exceptional. Great place to buy and service your Lexus. More
by Sue65
Employees Worked With
January 15, 2021
service done on time and all good included a great car service done on time and all good included a great car wash any other iitems put on schedule for another time i wasw very pleased service done on time and all good included a great car wash any other iitems put on schedule for another time i wasw very pleased More
by jchaplick2002
Employees Worked With
January 13, 2021
VERY NICE DEALERSHIP WAS THERE TO DROP OFF FATHERS CAR FOR SERVICE JORDAN WAS VERY HELPFUL HE KNEW I WAS JUST LOOKING BUT TOOK ME AROUND HE HAD GREAT PRODUCT KNOWLEDGE WAS FRIENDLY AND VERY PROFFESSIONAL FOR SERVICE JORDAN WAS VERY HELPFUL HE KNEW I WAS JUST LOOKING BUT TOOK ME AROUND HE HAD GREAT PRODUCT KNOWLEDGE WAS FRIENDLY AND VERY PROFFESSIONAL WILL DEFINATELY BUY A CAR FROM HIM More
by Jaimatt
Employees Worked With
Jordan Skellett
January 11, 2021
We purchased our Lexus from Rick Watson of Lexus of London. I would not only highly recommend Lexus of London to deal with; but also Rick. Rick was phenomenal to work with, friendly, professional, know London. I would not only highly recommend Lexus of London to deal with; but also Rick. Rick was phenomenal to work with, friendly, professional, knowledgeable, personable & generally enjoyable to do business with. Lauren Rossini was out F&I rep was equally amazing. From start to finish the experience was exceptional! Thank you Lexus of London! #lovemynewcar #thankyou More
by Mwalker
January 06, 2021
Hands down the best car buying experience. From start to finish, Rick didn't stop working until I was happy! It was worth the hour the drive to get a deal and work with a truly amazing team. If you are in t finish, Rick didn't stop working until I was happy! It was worth the hour the drive to get a deal and work with a truly amazing team. If you are in the market for a new vehicle, I would highly recommend Lexus of London and Rick Watson More
by wiltoncustomhomesltd
