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Lexus of London
London, ON
4,104 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,104 reviews
May 21, 2021
Always friendly, provide useful suggestions, were able to answer any questions I had. Very organized and straight forwards. Always a good experience coming into the Lexus dealership. answer any questions I had. Very organized and straight forwards. Always a good experience coming into the Lexus dealership. More
by Chevy
May 20, 2021
I’ve been a Lexus customer for over 25 years and have never had anything but excellent service. Staff always very friendly and helpful. I would definitely recommend them to anyone considering buying a never had anything but excellent service. Staff always very friendly and helpful. I would definitely recommend them to anyone considering buying a car. More
by jannetde
May 20, 2021
They always go over and above. Literally the only dealership in town I trust. Karen is always organized, friendly and I trust her with everything. dealership in town I trust. Karen is always organized, friendly and I trust her with everything. More
by Dawnstrongisyourgirl
Employees Worked With
May 20, 2021
Mr. Zhang is wonderful person to deal with. Perhaps he is the reason I picked Lexus over other vehicles as my preferred choice of next car. the reason I picked Lexus over other vehicles as my preferred choice of next car. More
by brij.kash
Employees Worked With
May 14, 2021
Fantastic group of people who work very well together. I alway feel like I am the most important customer on every visit. Whether it be for service or to get a new vehicle. alway feel like I am the most important customer on every visit. Whether it be for service or to get a new vehicle. More
by Jasen
Employees Worked With
Other Employees :
Adam McCallum, Lauren Rossini
May 14, 2021
I would like to say how impressed we were with the professional, helpful experience we had to purchase a vehicle from Kevin Gittens at Lexus of London. His explanatory friendly manner made the procedu professional, helpful experience we had to purchase a vehicle from Kevin Gittens at Lexus of London. His explanatory friendly manner made the procedure so much easier for us and would certainly recommend him to friends. Stella O'Reilly More
by Stella O
May 14, 2021
Excellent service, very consistent in looking after the customer. Sales was doing their best to help you in everyway they can. Very good all around experience and would recommend to my friends. customer. Sales was doing their best to help you in everyway they can. Very good all around experience and would recommend to my friends. More
by chiandrewyu
Employees Worked With
May 13, 2021
The experience is pretty good. I would say Allen has done a good job. If I want to buy a new car, I probably gonna buy one from him again. a good job. If I want to buy a new car, I probably gonna buy one from him again. More
by Feng
Employees Worked With
May 12, 2021
Very friendly , professional and knowledgeable. Provided options for the work to be done . No concerns with any of the service. I always appreciate the car wash too. Thank you options for the work to be done . No concerns with any of the service. I always appreciate the car wash too. Thank you More
by T.j.
Employees Worked With
May 11, 2021
My service appointment was on time and exceeded my expectations. My car was immaculate when I was finished. The service area was well maintained and distanced from other customers. expectations. My car was immaculate when I was finished. The service area was well maintained and distanced from other customers. More
by cargirl
Employees Worked With
Jordan Skellett
