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Lexus of London

London, ON

4.9
4,099 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,099 reviews

September 14, 2021

My sales agent was Rick Watson and he was extremely helpful and honest. We really enjoyed the entire purchase experience and the process was very smooth. Definitely had a great experience with Rick. More

by Aysajan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2021

He worked very hard and carefully he is particularly nice.he help me understand the Luxes better.he made me feel more comfortable buying Luxes. More

by xuxiaoqian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry liang
September 13, 2021

I have been very satisfied with this dealership and with Lexus RX 350 and this is the reason I purchased another Lexus More

by jjanuj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Mann
September 10, 2021

This was my third vehicle purchase from Lexus of London and the dealer prep of my prior two vehicles was exemplary. Unfortunately, this time the preparation was not as meticulous. The vehicle had a thin More

by tdavies53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Geeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Fera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Stevens
September 10, 2021

I always feel confident about the service to my vehicle and the way that the service representative is prepared. Nikkole Nolet noticed the issue with the timing cover on my Lexus that is being watched at More

by Duke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2021

As soon as I stepped in, they greeted me with a. Warm welcome, and took care of me till the end, very friendly staff and great service, seriously very pleased More

by Anton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Geeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
Sep 09, 2021 -

Anton responded

Amazing

September 08, 2021

Very helpful and friendly services! Not only help me to change the fuel pump but also get my apple CarPlay installed for no charge! Really great experience More

by xzhai22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARMEN Jones
September 08, 2021

Karen Campbell was my service advisor.She was friendly, Karen Campbell was my service advisor. She was friendly, polite and efficient -great. My rx450h was ready exactly at the time karen said, washed. I More

by David H C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2021

I purchased a 2021 Lx570 SUV. Rick Whatson made the transaction very easy and informative. To top it off, he even got me a Complementary Lexus Shirt. Appreciate it Rick. I highly recommend Rick and Lo More

by kphp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2021

I visited the dealership to test drive a car. The service was efficient and friendly. 15 16 17 18 19 20 21 22 23 24 25 More

by Ctavener
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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