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Lexus of London
London, ON
3,747 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,747 reviews
April 08, 2021
Since moving to London Carman in service has been wonderful to deal with ..Service was performed in a very timely fashion and was reasonably priced. wonderful to deal with ..Service was performed in a very timely fashion and was reasonably priced. More
by l.lister
April 07, 2021
Clean awesome place!Dealer was customer focused and has Clean awesome place! Dealer was customer focused and has Japansese ethics and workmanship! Will visit for all future oil changes and other service Clean awesome place! Dealer was customer focused and has Japansese ethics and workmanship! Will visit for all future oil changes and other services at this location. More
by Manish10009
April 07, 2021
I’ve never been more satisfied with a service department as I have been with them. It’s why I’ll buy a new Lexus in the future. as I have been with them. It’s why I’ll buy a new Lexus in the future. More
by JillyBean
Employees Worked With
April 07, 2021
We have been servicing our vehicle with this dealership since moving to London. They have been most convenient and responsive especially now during Covid. The service team is great! since moving to London. They have been most convenient and responsive especially now during Covid. The service team is great! More
by gdriediger
April 07, 2021
responsible for humorous and enthusiastic sales staff，With his help I own the first car of my life, I am very happy，thank your for your company !thank you larry liang! staff，With his help I own the first car of my life, I am very happy，thank your for your company !thank you larry liang! More
by chenglu1121
Employees Worked With
April 06, 2021
Allen was great to work with from the beginning of the process to the end. He was prompt to contact me once I reached out about the vehicle we were interested in through the Lexus site. He's friendly, kno process to the end. He was prompt to contact me once I reached out about the vehicle we were interested in through the Lexus site. He's friendly, knowledgeable, and accommodating. I would recommend anyone who was interested in Lexus to work with Allen. More
by Ivan
Employees Worked With
April 05, 2021
We had a great experience recently with trading up our old Lexus for a newer model. Kevin was very thorough, professional and friendly. He was careful to explain all of our options and went out of his w old Lexus for a newer model. Kevin was very thorough, professional and friendly. He was careful to explain all of our options and went out of his way to ensure our total satisfaction. Everything was processed in a timely fashion and to our complete satisfaction. We are happy with our decision to stay with Lexus again for this new vehicle. More
by Diana
Employees Worked With
April 01, 2021
Dale is great, professional and very friendly. The work done on the vehicle is excellent. I trust Lexus London because of these great people at the service department. done on the vehicle is excellent. I trust Lexus London because of these great people at the service department. More
by lexuskong
Employees Worked With
March 30, 2021
I had a great experience at lexus of london. Sue, the sales lady who assisted me was very professional, helpful and was as detailed as possible with providing answers for the questions i had. It was my f sales lady who assisted me was very professional, helpful and was as detailed as possible with providing answers for the questions i had. It was my first time with a trade in and purchasing a previously used vehicle and i was extremely satisfied with the customer service, the promptness with having the vehicle ready for pick up. I plan to continue my business with lexus of london in the future. More
by Philipferreira87
March 29, 2021
It exudes professionalism.All staff are friendly and helpful. Highly recommend. The entire process from booking to pick up was well done. I applaud the staff. helpful. Highly recommend. The entire process from booking to pick up was well done. I applaud the staff. More
by Tony.dagnone
