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Lexus of London
London, ON
4,094 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,094 reviews
April 28, 2022
Excellent service and great customer centric behaviour. Putting customers first and hassle free service from Lexus London Putting customers first and hassle free service from Lexus London More
by ajupaul
Employees Worked With
Other Employees :
Adam McCallum, Lauren Rossini
April 28, 2022
Sue Vincent and Chris Panelli, ( with his magic calculator) worked hard to craft 2 deals for 2022 Lexus products, an RX350 F and an LC500 Cabriolet.. These are my latest of 5 Lexus vehicles, from L calculator) worked hard to craft 2 deals for 2022 Lexus products, an RX350 F and an LC500 Cabriolet.. These are my latest of 5 Lexus vehicles, from Lexus of London, since 2016. Sue always works to polish the details, to reach a flawless delivery day. Sue uses her skills to apply that polish, to the purchase and delivery. If any small items are not perfect, they are, by the time the vehicle leaves the lot. I highly recommend Sue and her team. More
by BULLITT
Employees Worked With
Other Employees :
Xinfeng (Tiffany) Zhang / Delivery Specialist, Lauren Rossini, Adam Mann
April 27, 2022
Good people, especially Sue Vincent! Tom was good too but he retired Is this 15 yet? Tom was good too but he retired Is this 15 yet? More
by Jamie
Employees Worked With
April 23, 2022
Easy pickup, thank you Rick for taking care of me and all of my needs. I had lots of questions and everything was answered. They were clear with everything. I 100% recommend them! of my needs. I had lots of questions and everything was answered. They were clear with everything. I 100% recommend them! More
by NguyenSTP
Employees Worked With
April 23, 2022
Professional, diligent and responsible. Transparent and fair negotiable for price. Will recommend to friends. Great sale overall. Transparent and fair negotiable for price. Will recommend to friends. Great sale overall. More
by lty616
Employees Worked With
April 20, 2022
The dealership was extremely clean. The staff were very courteous knowledgeable and totally professional. A very inviting atmosphere. The staff were very courteous knowledgeable and totally professional. A very inviting atmosphere. More
by shier.wc2
April 19, 2022
I found the support and expertise from my Sales Professional outstanding and working with all in the dealership a great experience. This is the second vehicle I have leased new from Rick. I appr Professional outstanding and working with all in the dealership a great experience. This is the second vehicle I have leased new from Rick. I appreciate his adaption to my work schedule, timing of response and support for me in decision making on the choices in vehicle and leasing options. I look forward to working with him again in the future. More
by gtithecott
Employees Worked With
April 18, 2022
I worked with Kevin Gittens at Lexus of London and he was very patient with me. I can be pretty picky and moved the goal posts a couple times but he gave me my space and let me come to my own decisions, prov very patient with me. I can be pretty picky and moved the goal posts a couple times but he gave me my space and let me come to my own decisions, providing guidance when I needed it. More
by andrewmccarthy19
Employees Worked With
April 17, 2022
Our Leasing Specialist was awesome (Rick Watson) but the dealership was so slow in delivering the car dealership was so slow in delivering the car More
by abbaszavar
April 15, 2022
I had my vehicle in for my seasonal tire change over, and, as always, was treated as a valued customer. Great to see that Romeo is back, he is part of a great service team, along with Karen, Dale, and N and, as always, was treated as a valued customer. Great to see that Romeo is back, he is part of a great service team, along with Karen, Dale, and Nikkole. More
by Angelo T
