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Lexus of London
London, ON
4,082 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,082 reviews
March 29, 2023
Lexus of London has always been top shelf in the service area. I was so happy to hear Romeo Nissan is bk in a management capacity! Jillian was very helpful in my recent visit! I hope to make a decision soon area. I was so happy to hear Romeo Nissan is bk in a management capacity! Jillian was very helpful in my recent visit! I hope to make a decision soon on upgrading to a newer Lexus Suv! More
by arttiefowler
March 29, 2023
Leaving the dealership rating midpoint because, we didn’t ultimately get a vehicle from them. Jillian was terrific about communicating with us throughout our search. We’re not located in London ourselves and ultimately get a vehicle from them. Jillian was terrific about communicating with us throughout our search. We’re not located in London ourselves and we travelled out of Country during our exchanges so, she had a challenge in keeping us up to date with what was on the lot and worth our travel time. Through no fault of hers, London location didn’t have the colour or/and package for the vehicle we were shopping for. When Jillian wrote to us most recently to say that more options had finally arrived, we had already found our new vehicle in another dealership. She congratulated us and thanked us for our interest and invited us to contact her for a future trade in. She’s friendly, not pushy, thorough and considerate. More
by Brig
Employees Worked With
March 28, 2023
Bought an IS 500 from Jordan. S, He was efficient, informative and good communicator, he made the process smooth and hassle free....I love this car😊 S, He was efficient, informative and good communicator, he made the process smooth and hassle free....I love this car😊 More
by Michelle
Employees Worked With
Lauren Rossini, Jordan Skellett
March 28, 2023
Can't speak for the dealership, but I had a great experience with Jillian Cook. Knew what I was looking for, and kept me informed. I decided to hold off for the moment in buying a car, but would def experience with Jillian Cook. Knew what I was looking for, and kept me informed. I decided to hold off for the moment in buying a car, but would definitely come back to Ms. Cook and work with her in the future. More
by dennis843
Employees Worked With
March 25, 2023
We would rate this as one of the best car dealership experiences we’ve ever had. Kevin and the whole Lexus team made this an enjoyable experience. Kevin went above and beyond what we would ever expect f experiences we’ve ever had. Kevin and the whole Lexus team made this an enjoyable experience. Kevin went above and beyond what we would ever expect from a car salesperson. Ross & Donna More
by Ross & Donna
March 24, 2023
Kevin was very knowledgeable and pleasant to deal with. He went out of his way to explain the different functions of my NX250. Thanks again. And a big shoutout to Lauren Rossini who made my day,she is very He went out of his way to explain the different functions of my NX250. Thanks again. And a big shoutout to Lauren Rossini who made my day,she is very pleasant to talk to and has a great sense of humour. Ron More
by hendersonron50
March 22, 2023
My experience with LEXUS was as always, excellent. Karen was professional, courteous and very pleasant as always. The first person that greeted me was also very courteous as I dropped off my vehicle i Karen was professional, courteous and very pleasant as always. The first person that greeted me was also very courteous as I dropped off my vehicle in the entrance to the service dept. More
by Greg C.
Employees Worked With
March 21, 2023
superb service standard kindly lent me a loaner car for the duration of my service the duration of my service More
by pgribble
March 21, 2023
friendly and knowledgeable and committed . the seating area is very comfy .i had an issue with the sensor at the trunk door and it was fixed the seating area is very comfy .i had an issue with the sensor at the trunk door and it was fixed More
by hassan_salam
Employees Worked With
March 21, 2023
Always helpful, pleasant and professional. Appointments are never a problem and having a car assigned without having to wait is soooo helpful.Always love stepping into my CLEAN car after servic Appointments are never a problem and having a car assigned without having to wait is soooo helpful.Always love stepping into my CLEAN car after service is a real plus!! It's key for keeping me as a clients thank you and by the way Lexus/Toyota reliability of the car itself minimizes the cost of ongoing service another real fact for staying with this manufacturer. More
by hava.h
