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Lexus On The Park
Toronto, ON
1,361 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,361 Reviews of Lexus On The Park
October 20, 2016
Amazing deal Was looking online for a quote and recieved a call the next day. Went in looking for the same quote i received which was below the msrp. Stephen de Was looking online for a quote and recieved a call the next day. Went in looking for the same quote i received which was below the msrp. Stephen de silva was very helpful. I told him about the price i got online and he gave me the price no questions asked. Very straightforward. 2 days later im driving my new car! Josie Allen was also very pleasent. She walked us through the feautures of our new purchased. Would highly recommend to anybody that would like to get a good deal with no hassle. Excellent dealership! More
by Lexusnx200t
Employees Worked With
Stephen De Silva, Lazar Lazarovski, Josie Allen
October 20, 2016
Very Good Service!! I went in to lease a nxt and sure enough the staff got the deal done on the very first visit. Kudos to AJ and the team!! I went in to lease a nxt and sure enough the staff got the deal done on the very first visit. Kudos to AJ and the team!! More
by Jdalima
Employees Worked With
Christine Nam, Farzad (AJ) A. Jafari
October 20, 2016
Excellent new car buying experience Friendly and knowledgeable staff with a real goal to see that the customer is satisfied. Thomas Homewood was on the mark with helping me select and p Friendly and knowledgeable staff with a real goal to see that the customer is satisfied. Thomas Homewood was on the mark with helping me select and purchase a new RX350. I had a fairly good idea of what I wanted in a vehicle and Thomas was most helpful in scheduling a test drive in a timely manner. From first contact to delivery and post delivery follow up this dealership and staff put the customer first. Christine Nam explained how the new technology worked and made it clear that she was available if I needed any further help. So a month has passed since the purchase and my first inspection. I must say I'm still happy and overall impressed with the car and the Staff. Thanks Thomas and Christine! More
by bbfield
Employees Worked With
Thomas Homewood, Christine Nam
October 19, 2016
Good professional and friendly staff and management The staff was very friendly and knowledgeable. It was because of Anthony who went out of way to close the deal for ES350 Executive Package. He answe The staff was very friendly and knowledgeable. It was because of Anthony who went out of way to close the deal for ES350 Executive Package. He answered all my questions. If did not have the answer he went to relevant staff and got me the answer. I am very happy with his customer service More
by Mohammad
Employees Worked With
Cedric Meschino, Anthony Trasmundi, Amy Yang
October 18, 2016
A good experience From my first phone call to my visit to Lexus on the Park I was treated first class. Kevin did a great job to inform me the vehicle I was interested i From my first phone call to my visit to Lexus on the Park I was treated first class. Kevin did a great job to inform me the vehicle I was interested in was still available. Very accomadating for the test drive. Treated to lunch while my paperwork was completed. Everyone i met and dealt with were very knowledgeable and kind. When I picked up my new vehicle Christine took her time and explained all aspects of the RX 350. All in all a very nice experience. More
by Mark
Employees Worked With
Christine Nam, Kevin Loth, Amy Yang
October 17, 2016
Excellent Customer Service I'm really congrats my-self to go through Lexus on the Park to meet a perfect teamwork, my good impression starting from the phone call then in the Re I'm really congrats my-self to go through Lexus on the Park to meet a perfect teamwork, my good impression starting from the phone call then in the Reception then through my Sales Consultant Alexandrine and with the Delivery Specialist Josie .. all of them are perfect and I'm really appreciate them Services .. Maged More
by Maged Guirguis
Employees Worked With
Sean Johnson, Josie Allen, Stefani Kossingou, Alexandrine Brisson, Felicia Kassam
October 13, 2016
Another great experience Just purchased my 2nd Lexus this year for Lexus on the Park and could not be happier. AJ did an excellent job, again, getting us a great SUV. He wor Just purchased my 2nd Lexus this year for Lexus on the Park and could not be happier. AJ did an excellent job, again, getting us a great SUV. He worked hard to get us a very good deal on our truck and was always available to answer any questions we had throughout the process. Stefani Kossingou help us though the purchase /warranty process with no pressure. The entire Lexus on the Park team was great, the dealership was clean and top notch- we will definitely be back , I recommend this dealership for the purchase of your next new or used Lexus More
by kb
Employees Worked With
Stefani Kossingou, Farzad (AJ) A. Jafari
October 13, 2016
Excellent service Needed to have my car serviced and Im more than happy to say that Greg and Abid took excellent care of me and my vehicle, when they were finished, my Needed to have my car serviced and Im more than happy to say that Greg and Abid took excellent care of me and my vehicle, when they were finished, my car looked like the day I bought it and they were very helpful and explained everything in thorough detail. Amazing customer service, these guys will be more than happy to help. 10/10 More
by JJ
Employees Worked With
Abid Shivji, Greg Mugford
October 13, 2016
Excellent Service I got the best customer service from Thomas used car sales and Josie Allen at delivery time. Greg in service gave very good service. Also big help fo I got the best customer service from Thomas used car sales and Josie Allen at delivery time. Greg in service gave very good service. Also big help for warranty. Overall fantastic job. Keep up the good work More
by Buyer
Employees Worked With
Thomas Homewood, Greg Mugford, Josie Allen
October 12, 2016
Damage to Lexus RX350 during car wash at Lexus on the Park On August 22/2016 my 2010 Lexus RX350 incurred significant body damage while travelling through the joint Toyota/Lexus on the Park car wash . I have On August 22/2016 my 2010 Lexus RX350 incurred significant body damage while travelling through the joint Toyota/Lexus on the Park car wash . I have used this car wash numerous times without incident. However, on this occasion, half way through the car wash my vehicle derailed off the metal track and incurred the damage. From the onset, Lexus on the Park assumed no responsibility for any damages and maintained the following position: Firstly, all car wash users are to assume all risks and potential damages as stated on the car wash sign before one enters. This warning would presumably absolve the company of any responsibility. Secondly, Lexus on the Park insisted that the damage was caused by driver error which I find difficult to understand since the car was in neutral and travelled half way through the car wash when it derailed. Also when asked to view inside video of the car wash, Lexus on the Park stated that no video which could help corroborate either side existed. Potential users of this service should be aware of these conditions and stipulations. As a result of the damage to my vehicle, I was compelled, due to safety concerns, to get my vehicle repaired by going through my insurance company which deemed the accident a no fault claim. However, I was still responsible for the deductible. As well, Lexus on the Park failed to forward requested company insurance information to my insurance adjuster when asked so that both insurance companies would be able to exchange information and discuss the matter. Presently, I am still attempting to settle matters with Lexus on the Park but there has been a lack of adequate and timely return communication from all levels of management at Lexus on the Park. It should be noted that no individual at the company management level has directly contacted me although a letter of claim and ensuing emails were delivered and sent to the company manager directly within a day or two of the incident. Due to the lack of progress and frustration experienced throughout this ordeal, I am currently proceeding to investigate all options and avenues in order to resolve this matter to my satisfaction. Guido Iantorno More
by iantorno
Employees Worked With
Alistair Baxter, Abid Shivji, Kevin Fam
