Lexus On The Park
Toronto, ON
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1,361 Reviews of Lexus On The Park
RX 350 - Amazing Experience! Quite simply put, Ali is the best. My car hunt was a 6-month process, so I can honestly tell you that I visited countless lots and dealerships. Not a Quite simply put, Ali is the best. My car hunt was a 6-month process, so I can honestly tell you that I visited countless lots and dealerships. Not a single agent at any of these places measures up to Ali's helpfulness, care, professionalism, and honesty. She is a genuine person who takes the time to understand what you are looking and works to provide you with the best options available. I would recommend Ali to anyone who doesn't want to worry about the stereotypical concerns that come along with car buying. In addition to Ali, every person I dealt with at Lexus on the Park was extremely inviting and friendly. It was a refreshing experience after visiting so many other locations with terrible customer service. Thank you so much!! More
RX 350 - Amazing Deal Best Customer service we have experienced. Sales person were very friendly, helpful and knowledgeable. He was determine to match our requirements with Best Customer service we have experienced. Sales person were very friendly, helpful and knowledgeable. He was determine to match our requirements with the dealer inventory. Thanks to Lee Vyner that we are enjoying our new car. Finance Services Manager, Ms. Stefani Kossingou was very cooperative and helpful as well. Delivery Rep Christine Nam patiently explained all the features of this was amazing SUV. Because of them we have this world best quality SUV. More
Rx350 Helpful, patient hassel free, no games, right down to point, switched cars always stayed calm and did his best to find us a solution quick Helpful, patient hassel free, no games, right down to point, switched cars always stayed calm and did his best to find us a solution quick More
Christine did a great job!! Christine did a great job during delivery of our Lexus Rx 350. Made it really simple to understand the array of features. Loved the experience. Christine did a great job during delivery of our Lexus Rx 350. Made it really simple to understand the array of features. Loved the experience. More
Disappointed June 28, 2017 I am writing this review to express my disappointing follow-up product purchase request experience. On May 20th 2017, I purchased the June 28, 2017 I am writing this review to express my disappointing follow-up product purchase request experience. On May 20th 2017, I purchased the Lexus LX 570 from Lexus on the park dealership. Thomas Homewood and the team did a wonderful job at ensuring our smooth purchase. However, upon signing the deal Lazar Lazarovski gave me until June 20th/17 to think about purchasing the maintenance package. After making the decision to purchase the package I contacted Lazar L. on numerous occasions between (June 16-19th). I left voicemail messages and did not receive a return call. I also tried calling Thomas H. and even went to the dealership to leave my business card and I was completely amazed that no effort was attempted by Lazar or Thomas to return my call. The whole incident was a complete waste of my time to sort-out and I am disappointed at the lack of customer courtesy. As a fellow business franchise owner, I value customer satisfaction. I am only writing this review to prevent this type of incident from re-occurring and for ongoing quality improvement efforts. In addition, my sister and brother-in-law are loyal Lexus customers, they were responsible for convincing me to choose Lexus versus BMW. More
Exhaust Pipe replacement. Kevin Fam - Assistant Service Manager Lexus on The Park. Kevin Fam deserves exceptional recognition as an outstanding 'role model' and representati Kevin Fam - Assistant Service Manager Lexus on The Park. Kevin Fam deserves exceptional recognition as an outstanding 'role model' and representative of the 'Lexus' brand. He epitomizes the personal characteristics and desired qualities of 'Customer Relationship Management'. Kevin's genuine reassuring and trusting nature combined with his technical expertise is most comforting; especially when repairs and maintenance can be daunting to say the least. I have overheard Kevin speak with many customers and other Lexus staff while at reception. He is consistently respectful and courteous to everyone. To Lexus Management: Kevin Fam is a valuable employee - invest in him! He is likely very the reason customers are loyal. More
Best experience ever with a dealer We have bought numerous cars, used and new, over the years. Our experience at Lexus on the Park, with Benjamin Momayez (our salesman), Sean Johnson (m We have bought numerous cars, used and new, over the years. Our experience at Lexus on the Park, with Benjamin Momayez (our salesman), Sean Johnson (manager), and Rene Dhinsa (who showed us all the features) has surpassed all our expectations. Stefani was the cherry on the sundae. From the first contact with Benjamin, the experience has been smooth and pleasant. Attention to details, honesty, ethics, and respect obviously rate high for Benjamin judging from what we saw. The entire sales staff is courteous and efficient. This has been the most stress-free experience buying a used car. Plus, with this dealer, we are certain of the quality of the vehicle purchased, and we have peace of mind. I will be a return costumer no doubt and will ask for Benjamin again. I will definitely recommend Lexus on the Park to all my friends who are (or who should be) considering buying a Lexus. More
Amazing Customer Service! A++ Great Value of Service. Great support and guidance by the Sales representative that led us through the decision making, he made a distinction to A++ Great Value of Service. Great support and guidance by the Sales representative that led us through the decision making, he made a distinction to our experience. We got great offers and sales packages and great technical advice. we loved this experience and I will return to this dealership with no doubt. I have already introduced this leadership and the Sales Rep. to my family and friends. we had already gone to two other dealership but this is the one that fully worked for us. More
Andrew was amazing went above what I ever experienced in a d Buying the lexus for Andrew was amazing . He went above and beyond the call of duty. It definitely been an experience I have never had in other brand Buying the lexus for Andrew was amazing . He went above and beyond the call of duty. It definitely been an experience I have never had in other brand dealership. More
Leasing of Lexus RX350 I had been looking around at different dealerships looking for a new car fater moving to Toronto. I got in contact with Mark, and I immediately felt a I had been looking around at different dealerships looking for a new car fater moving to Toronto. I got in contact with Mark, and I immediately felt a higher level of trust than with any other dealer I have met before. He took me through the process of spec-ing the car and also the leasing agreement, and was most helpful. Since I have recently moved to Canada he also helped me navigate through the different rules, regulations and processes you have to go through when buying a new car. More