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Lexus On The Park
Toronto, ON
1,361 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,361 Reviews of Lexus On The Park
September 24, 2024
There seems to be a major internal communication issue within the dealership. I contacted the dealership attempting to purchase a vehicle listed on their web interface. As I would be travelling 5 hours to within the dealership. I contacted the dealership attempting to purchase a vehicle listed on their web interface. As I would be travelling 5 hours to test drive and finalize the deal the first question I asked was "is this vehicle available ?". I was assured it was. Working with sales consultant Desmond Liu we discussed pricing and the fact that this would be a simple cash purchase. I then agreed to travel to the dealership working within the sales consultants' schedule in 2 days time. The day following our discussion I reached out to the sales consultant to reschedule our meeting to an earlier time after changing around my schedule and making hotel reservations. I received a call from Desmond stating "Oh bad news the car is sold" he then went on to state that in fact it had been conditionally sold for several days, but he did not know about it. Is seems that whatever internal process is used to tag a vehicle as sold is not effective and the sales team are attempting to sell vehicles that are not available. In either case this represented a significant waste of my time and effort. It appears that a there needs to be a review of the sales and inventory system with clear communication to sales staff as to what the inventory actually is especially when a potential client is traveling a significant distance to purchase a vehicle. More
by chrisN
Employees Worked With
Desmond Liu
July 30, 2024
This is a great dealership. Good customer service. Helpful staff. Have introduced friends to this dealership, and continue recommending friends to this dealership. After negoti Good customer service. Helpful staff. Have introduced friends to this dealership, and continue recommending friends to this dealership. After negotiating a good price and purchase, the salesperson is off the scene - it is then that a good dealership shines though, providing exceptional service. Been with this dealership since they moved to their present location (at Leslie & Eglinton), and they never fail to amaze me with their 5 star service, both to my vehicle and the customer. More
by Ibrahim
Employees Worked With
Abid Shivji, Sam Shivji, Asif Mirza
June 02, 2024
I had an excellent experience with Yama Fazli at the Lexus on the park dealership. He was incredibly helpful throughout the entire process. Even after the sale was complete, he went above and beyond to Lexus on the park dealership. He was incredibly helpful throughout the entire process. Even after the sale was complete, he went above and beyond to ensure I was completely satisfied with my purchase. His dedication to customer service is truly commendable. More
by Nasim
Employees Worked With
Yama Fazli
January 16, 2024
Pleasant experience. Masooma Shah in Sales Department was very nice and helpful. She knew her product. In addition, Yaman in Finance was also very knowledgeable and pleas Masooma Shah in Sales Department was very nice and helpful. She knew her product. In addition, Yaman in Finance was also very knowledgeable and pleasant to deal with. The car was detailed and in good condition. More
by vesna.kovacevic
Employees Worked With
Masooma Shah, Yama Fazli
July 12, 2023
We had an amazing experience buying Lexus @ Lexus on the Park. Yama in Sales Department was very helpful. He also coordinated with service department to get all work done for a good deal. I would say the Park. Yama in Sales Department was very helpful. He also coordinated with service department to get all work done for a good deal. I would say the whole team helped us in making the purchase. I would recommend Lexus on the Park to anyone. More
by leenadsz
Employees Worked With
Andrew Thomas, Yama Fazli
May 15, 2023
I recently purchased a used NX300 from Lexus on the Park and can say that it was a great experience. The car was detailed and was in great shape. The dealership kept their commitments to the deal and it wa and can say that it was a great experience. The car was detailed and was in great shape. The dealership kept their commitments to the deal and it was low pressure. Not a lot of high pressure up selling. Upon leaving with the vehicle you felt that it had been a great experience More
by Russ_martin
Employees Worked With
John De Sousa, Ricky Lam
April 23, 2022
Used to be a pleasant experience parting with your money to get car serviced here. Pandemic measures are to be expected. The overall experience has deteriorated significantly. What should take an hour, take to get car serviced here. Pandemic measures are to be expected. The overall experience has deteriorated significantly. What should take an hour, takes 4. They call you by your last name. People aren’t cattle. Will go to a neighborhood auto shop for oil changes in future. More
by bulwark_skyway_0p
Employees Worked With
All
February 28, 2022
Fadi Zataar went above and beyond what I was expecting. He brought the car that I wanted for me to test drive. I leased the car without having to go to Lexus. The personalized service was the best and he’s He brought the car that I wanted for me to test drive. I leased the car without having to go to Lexus. The personalized service was the best and he’s very friendly and makes u feel special. More
by Bbabbma
Employees Worked With
Fadi Zataar
