Lexus Downtown

Excellent Service and Price I worked with Ken Eggett. He was superb - very responsive to our needs, not pushy, listened to our concerns about the price, tried to do the best he I worked with Ken Eggett. He was superb - very responsive to our needs, not pushy, listened to our concerns about the price, tried to do the best he could, and kept his promises. More

I will never buy a Lexus again It's all about the sale and not about customer service. I was very happy when Reza took me through the various options however when I received the ca It's all about the sale and not about customer service. I was very happy when Reza took me through the various options however when I received the car it had multiple issues. Because I had already driven the car off the lot, they refused to assist me and was not honest about the state of the car when I received it. 1. I had to drive to the airport to attend my mother's funeral a few weeks after I bought the car, and while on the highway the guard behind the front bumper fell off. I had to get off the highway with my 5 year old son in the car and put it back in myself. When I took the car in they said the big hole and shredded guard was because I ran over something. I insisted that I didn't and wanted them to replace it and they refused. 2. I had parked the car in a parking lot close to the airport. When I got back it wouldn't start. I called Reza and he said I had roadside assistance. I called roadside assistance and they said it had expired months ago before I bought the car. Reza arranged to get roadside assistance eventually however my son and I had been waiting for hours after a 5 hour flight. 3. The tire warning light went on the a week after I got the car. When I took it in they said it was because of the change in the weather. Upon further inspection there was a big gash in the tire and all the tires were worn. Again they said I must have run over something which I insisted I didn't. I had to spend more than $1000 on 4 new tires because all the tires were worn. I can honestly say I hate this dealership and will never buy a Lexus again. They are duplicitous and dishonest. It's all about getting a sale and not about customer service. More

Mishkin was a pleasure to deal with! Mishkin explained my lease end options to me very clearly and transparently. He then told me everything I needed to know about the new models. As I re Mishkin explained my lease end options to me very clearly and transparently. He then told me everything I needed to know about the new models. As I requested, he did not pressure me to make any decisions. Joseph and Vincent were great at servicing my current vehicle, as they have been for the past three years. More

excellent great sales at lexus downtown. professional and efficient. strongly recommend. explained every details of the vehicle to the customer. attention to great sales at lexus downtown. professional and efficient. strongly recommend. explained every details of the vehicle to the customer. attention to details and think for customers. More

Excellent ! Staffs are very accomodating and knowledgable ! Very friendly too and provided us with the proper information we needed for buying the Lexus GX460. A Staffs are very accomodating and knowledgable ! Very friendly too and provided us with the proper information we needed for buying the Lexus GX460. A special "Thank you" to Reza Nikkoo for providing us with a spectacular service while we were there ! Can't thank him enough for everything he did so we can get the car we wanted ! ! ! Also, thank you Jamie Lee for helping us understand what we should be preparing in the months / years ahead on how we can take good care of our new brand new Lexus GX460. Thank you Ron for taking the time to meet us ! Mark for the quick chat :) Really appreciate all the help. More

Amazing & Professional Sales Consultant Jun Anievas is very friendly, accommodating & knowledgable. He went above & beyond for us from the start to finish (providing us with excellent servic Jun Anievas is very friendly, accommodating & knowledgable. He went above & beyond for us from the start to finish (providing us with excellent service & attention) which helped us tremendously in making a wise decision, hence, we got our RX 350. Thank you very much to them including Ron Clarin who gave us a good deal. What an amazing team! More

Friendly and Professional Services Thank you Kenneth (Eggett) for your patience and professionalism in providing me with so much information which helped me tremendously in making a wis Thank you Kenneth (Eggett) for your patience and professionalism in providing me with so much information which helped me tremendously in making a wise decision. You were also very considerate in picking me up from home during traffic hours and made my experience in Lexus Downtown very enjoyable. I will definitely recommend Keeneth to anyone and best of luck for your sales in 2016!!! Kevin More

Excellent quality of sales service Thank you to Sert Chan. Sert made this the easiest and most pleasant car lease I have ever experienced. I felt that he listened to me and I felt tha Thank you to Sert Chan. Sert made this the easiest and most pleasant car lease I have ever experienced. I felt that he listened to me and I felt that I received excellent service and attention. More

Friendly, prompt and a pleasure to deal with From the beginning, was made to feel welcome. Although I was not looking to lease on the first visit, both Jun and Ron made every effort to help conv From the beginning, was made to feel welcome. Although I was not looking to lease on the first visit, both Jun and Ron made every effort to help convince me that a Lexus IS was for me. A devout Audi enthusiast was convinced that the IS300 F2 was the car for me to lease. Definitely recommend anyone looking to buy/lease a new luxury brand to try Lexus, specifically Lexus Downtown. More

Excellent car and service Thanks a lot to Sitan,excellent service,he spend almost whole day to help this trouble customer (me) to get a nice car with a really good price. He is Thanks a lot to Sitan,excellent service,he spend almost whole day to help this trouble customer (me) to get a nice car with a really good price. He is really patient with us ,even we can not do the decision to take it . I so happy to get NX 200t finally.thanks!!! More