Lethbridge Toyota

Overall an OK experience. Not impressed with dealership returning phone calls. I needed a piece replaced on the vehicle I purchased. After 3 weeks, no calls. I called and left a message with Archie. He returning phone calls. I needed a piece replaced on the vehicle I purchased. After 3 weeks, no calls. I called and left a message with Archie. He never called back. After a week i called him again. He told me the piece was in. Would have been nice to receive a call... Similar experience with the parts desk. I inquired about purchasing winter floor mats for the van. Parts guy said he would find some for me and call me. After 3 weeks with no response, I called again. He said he would look again and call me back right away. A week later still no response. Overall, an OK experience, but nothing super special. Not impressed with customer care post sale. More

I bought a 2012 Scion xB from Lethbridge Toyota in July and I am very happy with it. It is a stylish, spacious car which is fun to drive. Reid Hollander, my product advisor, listened to my needs and wan and I am very happy with it. It is a stylish, spacious car which is fun to drive. Reid Hollander, my product advisor, listened to my needs and wants, and fit me with the perfect car. I have a disability which makes it difficult to get in and out of vehicles; the Scion xB has a perfect low entry level and is very easy to get in to. I found everybody at Lethbridge Toyota to be friendly and welcoming, and they made the experience of purchasing a car quite easy and enjoyable. I appreciated the efficiency of everybody I dealt with. Even though I don't live in Lethbridge, I would recommend Lethbridge Toyota to my friends. More

My experience with this dealership instantly was different from any other I have previously dealt with in terms of: -Approachability (granted most communication was email or phone, but I different from any other I have previously dealt with in terms of: -Approachability (granted most communication was email or phone, but I did not feel awkward in any way contacting my sales rep or the staff) -Personability, it honestly did not feel like your "traditional dealership interaction" in terms of that hovering sense of impending doom you get from dealerships. Reid was upfront, friendly, and did not try to pressure me in any way. He was always there to answer questions I had with pictures, video, or paperwork via email or telephone easily within an a few hours. Our interactions were very light but still able to discuss, and eventually, get down to business. Tim was easy to talk to and was more willing to work with me than any other sales managers in my 6 month search for a vehicle. The negotiations were quick, decisive and both parties I feel, ended up with what they wanted. Price was a little over what I was willing to pay, but the vehicle was quite cherry and my family is very pleased with it. The drivers who delivered the vehicle to my location were both pleasant, courteous, and patient. A very big thank you to them for bringing it out and waiting with us for the insurance to go through. The only hiccup was the transfer of the ECP, in which, "previous owner needed to sign a document indicating that the vehicle was being sold?" as informed by the service manager at a local dealership I get my Toyota's serviced at. Appropriate paperwork was filled out, signed and completed with a minimum of interruption to my schedule. A miniscule oversight on a otherwise very positive experience. Would I recommend Lethbridge Toyota? yes. Would I purchase from Lethbridge Toyota again? if the opportunity is there, absolutely. Thank you to all the staff at Lethbridge for making this transaction painless and thank you for being "different from the other guys" and I mean that in the most positive way possible. More

Excellent sales support and service as usual. Archie and Excellent sales support and service as usual. Archie and Tim kept me well informed on the progress of my vehicle as it was shipped over here from Jap Excellent sales support and service as usual. Archie and Tim kept me well informed on the progress of my vehicle as it was shipped over here from Japan, and made sure all my accessories and requests were taken care of. This is my 3rd vehicle purchase from Lethbridge Toyota and I would strongly recommend them to anyone looking for a new vehicle. More

Fabulous customer service. Sales manager brought the paperwork to us in Waterton so we could take advantage of 0% financing. Everyone was super nice and helpful. Made buying a new car easy!! paperwork to us in Waterton so we could take advantage of 0% financing. Everyone was super nice and helpful. Made buying a new car easy!! More

I was very pleased to deal with Archie again on a new Rav4. He is both personable and straight forward, which I appreciate! Raheem in the finance department was extremely organized and efficient and we Rav4. He is both personable and straight forward, which I appreciate! Raheem in the finance department was extremely organized and efficient and we were treated to lunch...thanks guys! I have and will continue to recommend this dealership, these reps and the Rav4. Vrrrooooom! More

Our dealing with Lethbridge Toyota was fantastic. One phone call to Reid had us booked for a Saturday test drive. Our experience on that Saturday was very personal. In tow with us was a very active 2 y phone call to Reid had us booked for a Saturday test drive. Our experience on that Saturday was very personal. In tow with us was a very active 2 year old who was given the opportunity to test drive his own truck in the show room as well as play with toys while we were waiting. Archie White was a big help as we talked on the phone at least 6 times that Saturday in chosing colors, warranty packages and financing choices. It was neat to see how Archie and Reid worked together even though they work in different areas (new & used). Due to previous experience, dealing with Rhahim was uncomfortable but Reid and Archie made it manageable. We would definately reccomend Lethbridge Toyota to others who are looking to purchase a new/used vehicle and to deal directly with Reid and/Archie More

We were looking for a used car and didn't know where to start. Fortunately, we met Maggie, who, patiently, spent a couple of hours on Saturday afternoon explaining and answering all of our questions. T start. Fortunately, we met Maggie, who, patiently, spent a couple of hours on Saturday afternoon explaining and answering all of our questions. Thanks to her help, we found our car and had all of the paperwork done before the end of the day. We also want to thank Tim, for giving us a ride home, and Rahim for sorting out the paperwork for us. When I am going to get another (new/used) vehicle for my wife later, we will go back to Toyota Lethbridge again. More

We went in to exchange our old Toyota for a newer Toyota. Fantastic experience, as always. Archie is so helpful, patient and understanding and in no way the stereotypical pushy salesperson. We're very happ Fantastic experience, as always. Archie is so helpful, patient and understanding and in no way the stereotypical pushy salesperson. We're very happy with the new (to us) Sienna. It was cleaned very well, and any concerns I had were dealt with immediatley. Archie also followed up twice to ensure we were happy with our purchase. Hopefully, one day we can get a brand new one, and we would come right back to Lethbridge Toyota, without a doubt! Thanks!! More

I went in looking for something specific, but found out that it was no longer available. Instead the friendly staff were happy to show me similar vehicles, being very respectful of my budget. They made th that it was no longer available. Instead the friendly staff were happy to show me similar vehicles, being very respectful of my budget. They made the buying process incredibly easy and simple. More