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Koch Ford Lincoln
Edmonton, AB
670 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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670 Reviews of Koch Ford Lincoln
July 02, 2019
Completely Dissastified I bought a 2018 Lincoln Navigator about a year ago and it has been plagued by electrical problems. Because they are mostly intermittent, the technicia I bought a 2018 Lincoln Navigator about a year ago and it has been plagued by electrical problems. Because they are mostly intermittent, the technician is never able to reproduce them or fix them. There has been one constant problem that does not go away, and yet the dealership is unable to fix it. The navigation maps won't update. I have mentioned this on 4 or 5 occasions when I have taken in the vehicle in for service. They actually "fixed" it twice, which for this dealership, means that they cannot finds any error codes. You would think that a technician might actually test their "fix" before returning the vehicle. Sadly, that would appear to be over and above their normal level of service. I will now have to bring it in for servicing a sixth time in just over a year. It truly is a beautiful vehicle when it is functioning properly, one that I most regrettably bought at Koch. More
by NavOwner
Employees Worked With
Jason Phillips, Paula Bowman, , Kelly Dakus
March 18, 2019
Appreciated The service manager got back to me to help make things right after what felt like was a negative experience. After A good phone call, the manager show The service manager got back to me to help make things right after what felt like was a negative experience. After A good phone call, the manager showed why Koch is a good choice, his care and understanding for the situation was greatly appreciated . More
by Cor
Employees Worked With
Blair Martin
January 25, 2019
Employee! Breanna helped me fulllfill my dreams /needs of gettin into a ford truck f-150 :) can not thank her enough !! Walked me through every step of the way Breanna helped me fulllfill my dreams /needs of gettin into a ford truck f-150 :) can not thank her enough !! Walked me through every step of the way . More
by Ty17
Employees Worked With
Breanna Robertson-Matthew
January 08, 2019
GM was excellent in resolving my issues promptly. currently under discussion with Koch to rectify the situation. GM very polite and willing to try and find options to help us, and will update. Upda currently under discussion with Koch to rectify the situation. GM very polite and willing to try and find options to help us, and will update. Update: issue was resolved promptly and am satisfied with the resolution agreed on. More
by Chelsea Dayle
Employees Worked With
Evan Manning, Blair Martin, Community Manager
December 07, 2018
HORRIBLE Horrible, Horrible, Horrible! I would never buy a car from here again! I don't recommend anyone buying a car from here! all they care about is MONEY! Horrible, Horrible, Horrible! I would never buy a car from here again! I don't recommend anyone buying a car from here! all they care about is MONEY! NOT THEIR CUSTOMERS! FAULTY PRODUCTS! DON'T BUY FROM THIS DEALERSHIP!!! I wouldn't even go here for an oil change! More
by Kelly
Employees Worked With
Community Manager
November 05, 2018
Service Booked over there online booking service Oct 30 for Friday Nov 9. Modified my appointment the morning of Nov 5 to Nov 8 as there was available time sl Booked over there online booking service Oct 30 for Friday Nov 9. Modified my appointment the morning of Nov 5 to Nov 8 as there was available time slots showing online so I booked that. About 2 hrs later Koch Ford called me said they have no availability and I need to rebook for the next week starting Nov 15. Service advisor which I will not name did nothing to get my original Friday Nov 9 appointment back. Been going here since 2016 for my service and will not return. Fix the online booking system to avoid this in the future for other customers please. Just to clearify Mitchell was not my service rep but didn't no show the person assigned to me so this review does not reflect on Mitchell's service More
by codyarnell1216
Employees Worked With
NA, Community Manager
October 31, 2018
Thanks Ty “Paw” I needed some winter tires and rims to put on my Ford Fusion that I got from Koch this spring. I just wanted my car to have a great traction in a sn I needed some winter tires and rims to put on my Ford Fusion that I got from Koch this spring. I just wanted my car to have a great traction in a snow but also look great, so I asked Ty to help me out with this conundrum. Very same day he send me an email with few possible options. We picked the best one for my vehicle and I must say it looks great and I love it! Thanks to Ty this process was fast and extremely satisfactory!!! Thank you again Ty for your hard work! I’m a very happy customer ! More
by Paw
Employees Worked With
Ty
October 13, 2018
Brent is fantastic!!! Answered all my question, thouroughly ran through everything. Gave me options that other salesman didn’t which I really appreciated. Will for sure be Answered all my question, thouroughly ran through everything. Gave me options that other salesman didn’t which I really appreciated. Will for sure be back to see Brent when I purchase my next vehicle. More
by Jesseg1988
Employees Worked With
Brent Coutts
September 12, 2018
Replace oxygen sensor Vehicle was repaired on time, service staff were professional and courteous resulting in a painless experience. Bob was new to the service area but im Vehicle was repaired on time, service staff were professional and courteous resulting in a painless experience. Bob was new to the service area but impressed as knowledgeable and professional. More
by lloydstrain29
Employees Worked With
Bob whom I believe is new in service
September 11, 2018
Excellent Service After a long drive from California to Edmonton, our battery (which was new) started acting up. We took it to Koch and were soooooo impressed with the After a long drive from California to Edmonton, our battery (which was new) started acting up. We took it to Koch and were soooooo impressed with the service. The staff was so friendly and helpful. They gave us a loaner car, and did an excellent job of finding the problem and fixing it - all under warranty. We drove a great car for two days, had excellent communication and they even gave us water when we left. They go above and beyond! Thanks especially to Scott who took care of us so very well from the beginning. More
by Defygravity
Employees Worked With
Scott
